Contact Center Associate
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Job Description
Contact Center Associate
Onsite Position: 4 days onsite, Wednesday - Sunday work week, with Friday Remote.
Work schedule: Shift: 8 hours.
Need candidates able to work any schedule falling between 8am to 5pm.
Need someone that can work weekends. Days off will be Mondays and Tuesdays.
Work five days a week. 40 hours.
Hourly pay rate: $18 on W2 (benefits available but not included in pay rate)
Contact Center Associate
Required Experience:
1 to 2 years of customer support experience using ticketing systems, chat, email, and phone support.
Essential Qualifications:
Dependability:Must be very dependable, adhere to corporate/SMB employer work schedules, be punctual, and maintain a professional appearance.
Experience:Customer service experience in a corporate/business environment is required.
Prior call center experience is beneficial but not mandatory.
Must have recent experience in customer service roles that involve documenting and monitoring using ticketing systems for technical or software-related issues.
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Education:High school degree is necessary.
Soft Skills:
Eager to learn.
Good writing skills are required, with attention to detail and correct grammar.
Must provide great customer service with patience and attention to details
Project Scope/Details/Responsibilities:
The contact center supports internal teams including technical problems, equipment issues, and point of sales concerns.
Opening and documenting incidents (tickets).
The role is primarily over the phone (inbound calls), requiring professionalism, curiosity, and good documentation skills.
The job is non-technical, focusing on good customer service from a call center perspective, and requires strong writing skills for email communication.
Ideal candidates have 1 to 2 years of experience in a call center or customer support role using ticketing systems.
The job involves handling 90% of inbound calls, opening tickets, logging issues, and routing them to the appropriate department for resolution. Occasionally, issues may be resolved during the call.
Key Points:
The role is customer-focused, requiring a good balance of communication, documentation, and problem-solving skills.
Emphasis on ticketing system experience and proper grammar in documentation.
The candidate must be committed to their schedule and provide dependable support throughout their shift.
Pay Details: $18.00 per hour
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.akkodis.com/en/us/candidate-privacy-policy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
- The California Fair Chance Act
- Los Angeles City Fair Chance Ordinance
- Los Angeles County Fair Chance Ordinance for Employers
- San Francisco Fair Chance Ordinance
Diverse Career Paths: With services ranging from specialist recruitment to cloud infrastructure and sustainability, Akkodis offers a multitude of career paths. Whether you're a software developer, data analyst, or sustainability expert, there's a place for your skill set.
Commitment to Innovation: Innovation is our cornerstone. With continuous investments in analytics and market intelligence, we not only predict the future of technology we create it. Your ideas and innovations will have the space to flourish.
Continuous Learning and Development: The Akkodis Academy offers unrivaled opportunities for learning and professional growth, ensuring you remain at the forefront of your field. Our culture values continuous improvement, both for our company and for your career.
Inclusive and Collaborative Culture: We believe in the power of diverse perspectives and collaborative work environments. At Akkodis, you'll find a community where inclusivity drives innovation and where every voice is heard.
Our Evolution and Your Role in It
Akkodis emerged from the strategic merger of AKKA Technologies and Modis in 2023, under the Adecco Group. This fusion created a powerhouse in digital engineering and technology, blending European engineering finesse with global technological capabilities. As we write our next chapter, your skills and vision will be instrumental in driving our continued success.
Empowering the Future
We're not just creating solutions; we're empowering industries to be more efficient, sustainable, and forward-thinking. Our work in industrial automation, product development, and custom software solutions is setting new standards in technology and engineering.
Join the Akkodis Community
At Akkodis, you're more than just an employee you're a vital part of a community shaping the future. We're excited to see where your expertise can take us. Discover where you fit in our diverse range of opportunities and start engineering a smarter future with us today.
