NG911 Emergency Communications Engineer

UNIVERSAL Technologies is seeking an Emergency Communication Engineer (911) for a 12-month role in New York City.

Position: The Emergency Communication Engineer will provide technical support for the deployment, configuration, and management of Emergency Communication network infrastructure, telephony systems, and vendor-managed services supporting New York Citys Public Safety Answering Centers. The engineer will oversee vendors, coordinate with service providers, and provide technical support for 911 systems, including E911, NG911, and Text-to-911 services.

WHO WE ARE:


UNIVERSAL Technologies, LLC is a Women-Owned (M/WBE) IT solutions and consulting company focused on delivering enterprise systems that significantly improve our clients' IT performance. We work across the IT spectrum, including Development, Business/Systems/Data Analysis, Project Management, Cyber Security, Network Engineering, and High-Level System Architecture.
The pride in the services we provide and the accessibility and flexibility we offer to employees are what make Universal Technologies stand out! We aim to propel your IT career to the next level and excite our employees with new and challenging projects.

WHAT WE OFFER:
Our W2 employees can expect the following benefits:

• Competitive pay
• Health/Dental Insurance
• Group Life Insurance
• 401K
• HSA/FSA
• Pre-Tax Transportation Program
• Generous Paid Time Off/Holiday Policy

SCOPE OF SERVICES:

• Oversight of vendors supporting emergency communications, telecommunications services, and infrastructure.
• Coordinate with 911 Originating Service Providers, neighboring jurisdictions, and Emergency Communications Relay Centers.
• Deploy and support Emergency Communications network infrastructure, including racking and cabling equipment.
• Configure and test Emergency Communications network infrastructure.
• Provide technical support for E911 and NG911 telephony and telecommunications systems and services associated with 911 call delivery to New York Citys Public Safety Answering Centers.
• Provide technical support for Text-to-911 (TT911) services, including inbound and outbound SMS, MMS, and RTT technology and services.
• Provide technical support and oversight for vendor-managed ESInet services and systems.
• Provide technical support for Public Safety Unified Communications systems and services.
• Provide technical support for all emergency point-to-point, alarm relays, automated inbound 911 relays, telematics, and third-party 911 communications.
• Triage and investigate incidents involving communication, infrastructure, and service failures, including identifying root cause and remediation.
• Provide technical support for 911 and TT911 test environments within the 911 lab, validate test cases and results.
• Provide Emergency Communication technology asset management support.

MANDATORY SKILLS/EXPERIENCE:
Note: Candidates who do not have the mandatory skills will not be considered.

• 8+ years of experience working in a data center or in the field supporting related work.
• 8+ years of experience in network support, LAN/WAN troubleshooting.
• 8+ years of experience in communications routing, transport, and delivery (Wireline, Wireless, and VoIP).
• 8+ years of experience using documentation tools (MS Excel, MS Visio, MS Word, etc.).
• Working knowledge of networking hardware and topologies.
• Working knowledge of telecommunication cabling standards, ability to pull and terminate cabling in a variety of customer environments.
• Working knowledge of computing systems and hardware.
• Experience with LEC circuits termination and turn-up.
• Ability to perform physical work related to the job.
• Ability to follow detailed job documents.
• Must be willing to travel within the NYC region to meet customer SLAs.
• Must be willing to work on-call, after hours, and weekends when required.

DESIRABLE SKILLS/EXPERIENCE:

• Bachelor's degree from an accredited college in computer science or related area of study.
• Strong oral, written, and presentation skills; ability to communicate in a credible and confident manner in clear, concise language.
• Experience with Emergency Communications infrastructure, systems, applications, and related technologies.
• Knowledge of E911 call routing, selective routing, trunking, and location-based routing.
• Knowledge of DMS and ACD systems.
• Knowledge of ANI / ALI services and functionality.
• Knowledge of 9-1-1 Call Handling Systems.
• Knowledge of Land-mobile-radio systems, P25 conventional, and trunked networks.
• Knowledge of NG9-1-1 ESINET call routing.
• Knowledge of SMS, RTT, TCC routing, SMS aggregation.
• Knowledge of GIS and location-based identification systems.

UNIVERSAL Technologies is an Equal Opportunity Employer.

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