It Specialist

Job Summary

This position will be responsible for providing daily support for IT-related issues and requests, managing IT Helpdesk, managing IT-related assets (Fresh service tool experience is a plus), and assisting IT Manager. Configure hardware and software, set up computers, printers and provide daily support for computer network users, ensuring that users can interact with this hardware and software successfully. The candidate must be available for business trips lasting a few days, if necessary.

Job Description

IT Helpdesk

• Provide IT support to end users.
• Respond to IT requests and inquiries in a timely manner.
• Monitor and ensure proper functioning of IT systems/applications.

System Administrator

• Set up and test the SAP-ECP system; understand and apply SAP methodologies.
• Responsible for logging all new and existing IT assets into master asset list. (Fresh service as an admin experience is a plus or other SaaS based ITAM/ITSM software)
• Knowledge of DNS, TCP/IP, VPN, FTP.
• Strong troubleshooting skills for end users.
• Log all assets as accurate and up to date as possible so data can be provided to HQ when requested.

Other Activities:

• Developing and maintaining working relationships with internal key stakeholders including upper management, department heads and others.
• Working directly with end users/Serving as a liaison between clients and our company.
• Report and assist complex planning and implementation of systems that is carried out by the IT Team.
• Collaborate with HQ offices for major projects and develop reports requested by Headquarter offices.
• Train New Hires on how to use internal company systems.
• Support IT Manager with requests and activities.
• The candidate must be available for business trips lasting a few days, if necessary.

Qualifications

• Minimum Degree or Diploma in Computer Science or Engineering, Information Technology mandatory
• At least 1-3 years of experience in a IT role
• 2+ years- experience managing projects and people.
• Must be able to work in the NY office at least three times per week
• Experience in Fresh Service is a plus.
• Experience in SaaS based ITAM/ITSM
• Experience working with multiple stakeholders.
• Strong IT operational background
• Bilingual (Korean-English)

Skill Sets

• Analytical and problem-solving skill
• Strong written and oral communication
• Good interpersonal & communication skills
• Able to conduct research into application and software issues
• At least two years of experience in SaaS based ITAM/ITSM software as an administrator

Personal Attributes

• Meticulous, analytical and independent
• Possess a strong sense of urgency, able to prioritize and meet deadlines
• A confident self-starter with a high level of drive
• Self-motivated, committed, determined, diligent and trustworthy nature
• Results oriented, resourceful, resilient, meticulous, has initiative, and willing to be hands-on when required
• Willing to work beyond contractual work hours when required
• Good listener and be a dedicated team player, willing to help others