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JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
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Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
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  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
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  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
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  1. Click the "Settings and more" icon at the top right of the Edge browser window.
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  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
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Jobs or company...

Director, IT Helpdesk (Contract)

Salary undisclosed

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Dice
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Job Description

Job Description


ABOUT US

HirexHire (pronounced hire by hire) is a Chicago-based recruiting and talent consultancy that integrates with companies short-term to provide long-term talent solutions. We take a seat in our client s everyday operations to understand their people goals, gaps, and challenges. We then develop and implement the processes and technologies to execute a sustainable and scalable talent plan.

We partner with companies expecting or experiencing high growth which need to hire at scale or fill a critical role rapidly. Our clients are not looking for quick-fix placements but are thoughtfully building a hiring strategy to scale their businesses.

THE ROLE

Our client is looking for an experienced Director, IT Helpdesk to play a vital role on our growing technology team. The ideal candidate will proactively manage the relationship between the IT Service Delivery team and the Retail, Production, and Corporate departments, ensuring seamless support and project delivery through a regionally distributed staff. In this role, you ll ensure the timeliness and quality of support, manage technical projects, and lead initiatives to improve business processes while delivering high-quality service with a customer-first mindset.

WHAT YOU WILL DO

  • Oversee enterprise IT service delivery by building and managing a high-performing IT Service Delivery team, including Service Desk and Field Services.
  • Lead the IT Service Delivery process to ensure the highest levels of technical support, aligning technology initiatives with business objectives.
  • Establish and monitor Service Level Agreements (SLAs) and performance metrics to measure Service Desk and Field Services, including response times, resolution rates, and customer satisfaction.
  • Provide strategic leadership and communication to the Service Delivery team and act as the primary escalation point between employees, internal technology teams, and Retail, Production, and Corporate stakeholders.
  • Maintain and optimize the ITSM platform (Freshservice) to ensure streamlined service delivery, manage the change control process, and maintain a comprehensive knowledge base.
  • Identify opportunities for automation to streamline processes, increase efficiency, and reduce IT service delivery costs.
  • Provide insights to business partners and prioritize IT services in alignment with organizational strategy and client needs.

WHAT YOU WILL LIKELY NEED

  • Bachelor s degree in a related field.
  • 10+ years of experience in enterprise IT functions, with a focus on Service Desk or help desk operations.
  • 6+ years of supervisory or management experience, leading technical support teams.
  • 4+ years of experience with IT governance frameworks compliant with Sarbanes-Oxley.
  • Proven expertise in ITSM, ITIL, change control, and process improvement methodologies.
  • Strong understanding of enterprise-scale infrastructure, applications, and technologies, including Active Directory, Office365, virtualization, networking, and telephony.
  • Experience in managing complex IT projects, including application rollouts, network remediation, and facility openings.
  • Ability to thrive in a fast-paced environment, balancing multiple priorities and delivering customer-focused IT solutions.
  • High level of professionalism and integrity when handling confidential information.
  • Strong communication and collaboration skills, with a customer-service mindset.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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