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IT Support Specialist

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Job Description

Job Description

JOB DESCRIPTION OVERVIEW
The IT Support Specialist is an entry-level position and will have 1-2 years of experience. IT Support Specialist s will have or be actively pursuing an undergraduate degree in business, engineering, computer/data sciences, law, or scientific field and have future aspirations for post-graduate education. IT Support Specialist s work in support of CREO staff for onsite and remote support for all desktops, desktop software, onboarding/offboarding staff, as well as other responsibilities as requested.

POSITION RESPONSIBILITIES

  • Provide exceptional customer service, bringing high-quality end-user support to users working in our corporate and satellite office(s), and virtual/remote workers
  • Build and maintain strong relationships with internal and external staff
  • Ability to perform remote troubleshooting and provide clear instruction where appropriate
  • Configure, administrate, and support Windows desktop and laptop workstations
  • Manage deployment and provision for laptop and software using the Microsoft Endpoint Manager (Intune)
  • Assist with maintaining departmental documentation and records as directed
  • Interface and work alongside vendors and third-party service providers for device support, procurement and returns
  • Some off-hours availability will be necessary to respond to end-user outages, perform system upgrades/maintenance, etc.
  • Provide support and administration for mobile devices, including Mobile Device Management software
  • Responsible for all new hire configurations, departures, changes, and conference room equipment management. Assist with moving and reconfiguring user equipment as well as shipping and receiving
  • Maintain asset inventory for laptops, desktops, monitors and software
  • Add/Remove software as staff request or are onboarded/offboarded
  • Perform other projects and assignments as assigned
  • Responding to high-priority account changes within 2-4 hours
  • Assist clients and customers with similar Information Technology needs, as performed internally for CREO


REQUIRED QUALIFICATIONS, SKILLS, AND EXPERIENCE
  • 1-2 years of relevant experience
  • Bachelor s degree or actively pursuing a college degree in business, engineering, computer/data sciences, law, or scientific field
  • Strong interpersonal skills inclusive of a positive, people-oriented attitude with an ability to work with users at all levels within the company
  • Excellent verbal and written communication skills; ability to communicate analytical and technical content in an easy-to-understand way
  • Ability to multi-task and manage multiple shifting priorities
  • Quality time-management, organizational, and prioritization skills
  • Working knowledge of Windows 11 and Mac OS
  • Working knowledge of Microsoft Office products, including experience managing Office 365 products and licensing
  • Light experience with AD or Azure AD account management including account adds/removals, password resets, membership changes for Security Groups and Distribution Groups, and User/Computer Group Policy administration

Our Benefits

We care about the things you care about! We offer the following comprehensive benefits designed for our full-time team members.

  • Competitive salary
  • Ability to work hybrid
  • Robust paid time off (PTO) plan
  • 9 paid holidays
  • Health, dental & vision insurance
  • Short-term & long-term disability insurance
  • Life insurance
  • 401k with company match
  • Educational assistance
  • Parental leave
  • Employee assistance program

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Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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