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IT Support Specialist (Second Shift)

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Job Description

Job Description

ComResource is looking for an IT Support Specialist (Second Shift).

We are looking for an IT Support Specialist to provide first-level support for end-users via telephone, email, or chat. This role involves troubleshooting and resolving issues related to hardware, software, and voice/data communication systems. Responsibilities include escalating calls when necessary, writing clear and informative service tickets, and following up on all tickets to ensure timely resolution. This role focuses on ticket support, with the expectation that the selected candidate can jump into support tasks and manage ticket closure effectively.

Responsibilities:

  • Provide first-level IT support to end-users through various communication channels.
  • Troubleshoot and resolve issues related to hardware, software, and voice/data communication systems.
  • Escalate calls to appropriate teams when necessary.
  • Write concise and informative service tickets to document issues and resolutions.
  • Follow up on all tickets promptly, ensuring issues are pursued through to resolution.

Essentials:

  • 2-5 years of experience in IT support.
  • Familiarity with ticketing systems and experience writing technical support reports and documentation.
  • Broad knowledge and proficiency with popular operating systems, application software, desktop and laptop computers, printers, and networks.
  • Strong soft skills to enhance user experience and communication.

Req ID: CG893286916

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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