Community Engagement Liaison

Full Time, onsite
Community Resource Network of Florida, LLC.
Daytona Beach, United States of America

Salary undisclosed

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Principal Accountabilities Of Position

The Community Engagement Liaison’s primary responsibility is to increase service lines and revenue stream for Community Resource Network of Florida through organic growth and new business opportunities within a specific geographic region.

ROLE OF THE COMMUNITY ENGAGEMENT LIAISON

The Community Engagement Liaison will coordinate and conduct all aspects of the sales and business development process in a specific region. This includes the tasks and processes to develop and implement growth opportunities within a specific Florida market region. Duties included but are not limited to identifying new markets to develop existing service lines and identifying new services within existing markets. The Community Engagement Manager will collaborate with the team to develop strategic rationale and initiative to advance growth. The person in this role must have a thorough understanding of I/DD services and human services in the state of Florida.

Essential Functions

Source, Qualify & Close Partnerships & Opportunities
Conduct sales and service calls on existing and potential clients to identify and solve problems as well as stimulate greater business opportunity
Build relationships at a variety of levels within active stakeholders
Join and actively participate in approved professional and industry organizations to develop personal skills and contacts for future business relationships and sales opportunities
Actively participates in monthly and quarterly provider meetings to gain updates and maintain a strong presence
Evaluate all opportunities in line with the company’s strategy within the Florida market
Communicate and collaborate with company leadership to assess growth opportunities and interests
Proactively respond to opportunities and strategize to advance
Apply company criteria checklist to determine appropriate next steps.
Qualify targets through on-line research, in-person, or telephone meetings
Schedule inquiry, discovery meetings with VSG acquisition/partnership team
Work in collaboration with VersiCare Group to foster communication with partner targets
Evaluate and Develop Organic Growth Opportunities
Research, identify and seek growth opportunities to expand existing service lines in designated region
Research and identify target geographic regions where CRN could provide services
Evaluate opportunities for growth in new regions and potential for additional service lines in line with the company’s strategy
Explore insurance carriers/programs and payers to consider company participation
Collaborate with company leadership to select opportunities that best fit growth plan
Sales Support Activity
Create business development plans to support company growth initiatives
Clearly articulate CRN and VersiCare Group value proposition to potential partners including culture and business strategies
Plan and create budget for seminars, meetings, and other relevant events to promote CRN throughout the designated service region and targeted service regions.
Attend networking events related to growth of CRN services
Analyze and monitor industry trends, competitive market development, and emerging services to chart course of potential growth
Manage all aspects of business development and opportunities in selected tracking software (including activity)
Remain up to date on state and federal mandates regarding the delivery of services
Remain current on status of funding, addition of/or changes to state health care programs.
Further company culture initiatives through community involvement and representation
Meet and exceed monthly, quarterly, and annual metrics/goals
Gather feedback to inform continuous improvement in service delivery
Expand Relationships and Presence in Florida Market
Expand Community Resource Network of Florida’s presence in Florida
Identify key contacts at state level agencies, foster relationships, and on-going communication
Work as a liaison between State and Federal agencies and CRN/VSG
Foster relationships with stakeholders within State, Region, APD, ACHA, AA, Local schools, Healthcare system, etc.
Marketing and Community Engagement
Align and execute marketing initiatives to enhance CRN growth strategy
Represent CRN at community activities, industry events, seminars, and other relevant advocacy opportunities
Support department initiatives agency wide such as recruiting, LSD programs, etc
Collaborate in creation of media content and marketing materials
Monitor use of logo and graphics ensuring consistency with CRN branding.
Collaborate with marketing leadership to maintain CRN website and online presence
Work collaboratively with social media platforms
Promote Diversity, Equity, and Inclusion
Operations
Provide input to assist in the creation of the branch’s annual forecast and 3-year budget
Review weekly and quarterly KPI’s to identify trends, anticipate obstacles and measure results
Monitor and analyze internal and external factors affecting service delivery
Develop, update, and implement policies and procedures as needed due to changes internally, increased efficiencies or new/modified rules & regulations in the industry
Communicate with team regarding referrals, other stake holder needs
Provide transition of referral to appropriate internal team to execute service delivery in a timely manner
Coordinate with team to ensure a professional office appearance and the safety of all employees and visitors
Administration and Compliance
Review contracts to ensure that CRN currently abides by the contract or can do so by implementing new policies
Remain current on governmental requirements pertaining to the delivery of the services CRN provides
Maintain compliance with contractual obligations with MCO’s, and other payers
Comply with HIPAA and other laws that govern the industry by staying current with changes and advising on policy as needed
Support developing and maintaining the Corporate Compliance Policy
Support implementing/monitoring audits for internal controls
Support team when working with auditing agencies from AHCA, APD, Qlarent or MCO organizations or accrediting agencies.
Assists with quality improvement plans
Support fraud investigations, cooperates in ensuing investigation. and reporting of fraud to appropriate entities
Support team to mitigate fraud by reviewing policies, and emerging technology.
Review and implement policies to increase efficient and productivity
Maintain technology requirements and suggest updates as needed

Other Duties

Review systems and processes and implement updates as applicable with leadership team
Provide support as needed with billing, timekeeping, and authorization discrepancies.
Participate in advocacy efforts pertinent in support the population served.
Play an active role in the support and involvement of community events and functions
Other projects and activities as assigned

SUPERVISORY RESPONSIBILITY

No supervisory responsibilities required

Working Conditions And Physical Requirements

Primary activities are conducted within a well-lit, climate-controlled office
Frequent trips to client/prospect locations require outdoor travel and potential exposure to unpleasant weather.
Essential activities are conducted away from the local office and within various settings
Travel to other company locations and event locations throughout the state of Florida
Ability to bend, stand, walk, or sit for extended periods of time and possess the normal range of body motion
Must be able to work effectively under stress of daily travel, deadlines, and commitments
Must lift or move up to 25 pounds, occasionally
Must be able to operate a vehicle, climb stairs, and carry necessary marketing materials
While performing the duties of this job, the employee will be occasionally required to stand, walk, sit, use hands to finger, handle, or feel objects, tools, or controls, reach with hands and arms, climb stairs, balance, stoop, kneel, crouch or crawl; talk or hear; taste or smell
Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to focus.
Noise levels vary in the work environment

Education/Experience

Bachelor’s degree in business, marketing, health care operations or related field. An equivalent combination of education and applicable experience may be considered
3+ year experience in an administrative, fundraising or sales role in the I/DD or human service field.
Experience working in a provider/provider agency position under State/Federal or privately funded health care programs
Proven track record of business growth
Prior experience with APD and/or AHCA funded services a plus
Prior experience with contract compliance a plus

Knowledge/Skills

Ability to define and solve problems, collect data, establish facts, and draw valid conclusions
Knowledge and ability to apply effective sales techniques
Possess intermediate computer skills and the ability to compose routine reports and correspondence
Must have strong interpersonal and communication skills (both verbal and written)
Must understand and apply effective human relationship management principles
Must understand the Microsoft Office Suite product/programs
Perform quality work within deadlines with or without direct supervision
Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations
“Company Knowledge” Understand and articulate the services provided and the customer value for the CRN brand
Must have the ability to analyze impact and drive results