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Membership Specialist

Salary undisclosed

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Job Description

Job Description

We are a well-established HVAC company with an excellent reputation, seeking a Membership Specialist to join our team! This person is responsible for assisting new and existing customers by providing product information regarding our maintenance plans, assessing customers' needs to help them choose the plan that best suits their situation and providing the best possible customer experience.

Responsibilities:

  • Handle customer inquiries
  • Provide information about the maintenance plan products and services we offer
  • Troubleshoot and resolve issues and concerns
  • Document and update customer records based on interactions
  • Develop and maintain a knowledge base of the evolving products and services
  • Issue and process documents related to maintenance plans

Qualifications:

  • Previous experience in customer service, sales, or other related fields
  • Ability to build rapport with clients
  • Ability to prioritize and multitask
  • Positive and professional demeanor
  • Excellent written and verbal communication skills
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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