Information Systems Support Tech

Information Systems Support Tech

AgState is currently seeking a Full-Time Information Systems Support Tech! Are you seeking a career in IT that offers a competitive wage and excellent benefits? Do you love working with technology and troubleshooting? Are you a diligent worker with a desire to grow and learn in your career? Join our team today!

We are seeking a motivated individual who will be responsible, under the direction of the Information Systems Manager, for the maintenance of Information Technology (IT) solutions at our facilities. At AgState, you will find a team atmosphere committed to safety, excellent customer service, and a stable career.

This is a great opportunity for candidates interested in working with agriculture and providing exceptional customer service to our producers. You will find a team atmosphere committed to safety and excellent customer service, along with a stable career that offers outstanding benefits!

You Will:

• Perform IT Support promptly by assisting staff and users to troubleshoot and diagnose hardware & software challenges by operating procedure problems by telephone, remote access, or in person.
• Analyze technical requirements of customer(s) desiring to utilize hardware, software, communications, and operating procedures to perform installation and maintenance responsibilities to workstations and peripherals.
• Perform on-call and after-hours support as needed to maintain business continuity.
• Identify areas of the business which require upgraded hardware, software, communications, and operating procedures.
• Installs, adjusts, and completes minor repairs to hardware, software, and communication equipment.
• Perform and prepare report generation, programming, and technical documentation.
• Reference technical, online materials, and other methods to stay up to date and aware of new hardware, software, and communication solutions.
• Manage external vendors for support, project management, and flawless execution of projects, fixes, upgrades, etc.
• Maintain documentation for calls, technical solutions, knowledge base and other information to support long term solutions and follow-up.
• Create, maintain, and implement reporting solutions based on business priorities and needs.
• Collaborate with other IT team members on larger infrastructure projects.

You Have:

• Valid state motor vehicle operator's license
• Ability to work overtime as required.
• Ability to travel to other locations as needed.
• Associate degree (A.A.) from two-year college or trade school; or one to two years related experience and/or training; or equivalent combination of education and experience.

**Our values ~ RISE: Respect- ~ Integrity ~ Safety ~ Excellence **

AgState offers a generous benefits package including 401K Match or Defined Benefit (Pension) Retirement Plan, Medical, Dental, Vision, Life Insurance, Salary Continuation, Long Term Disability, Supplemental Insurance, Career Growth and Development Opportunities, Employee Assistance Program (EAP), Education Assistance, Employee discounts and local discounts, Paid Holidays, Clothing Allowance, and a generous Paid Time off Accrual.

Equal Opportunity Employer - we work hard to embrace diversity and inclusion and encourage employees at AgState to bring authenticity to work every day.

APPLY NOW!

To submit your application or to view our other openings within the company visit us online at Contact Human Resources for an Internal Application.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.