Senior Business System Analyst

• Business analysis and process mapping Maintain comprehensive business process flow diagrams (i.e., process maps / flow charts) to document and visualize workflows that are supported by new software application.
• Collaborate with Product Owners to understand business processes, watch demonstrations and using a sandbox develop training material for staff.
• Identify channels to deliver training to staff including videos, tipsheets, contextual help and others. Training and organizational change management
• Create training materials, including user guides, videos, and other instructional resources, to facilitate user onboarding and ongoing system support.
• Collaborate with cross-functional teams to maintain knowledge base portals such as Confluence, AzureDevOps, and SharePoint, ensuring that information is up-to-date, organized, and easily accessible.
• Conduct hands-on end-user training on Dynamics 365, ensuring users are equipped with the knowledge and skills necessary to utilize the system effectively.

• Develop training materials, including user guides, videos,: 3 years (Preferred)
• facilitate user onboarding and ongoing system support: 3 years (Preferred)
• Proven experience as a Business Analyst,: 3 years (Preferred)
• developing business process flow diagrams, user stories,: 3 years (Preferred)
• Business Process and workflow/data flow design: 2 years (Preferred)
• Knowledgebase -Confluence, AzureDevOps, and SharePoint: 1 year (Preferred)
• Child Welfare Agency: 1 year (Preferred)
• Bachelors degree in IT or related field or equivalent: 10 years (Preferred)
• 11-15 yrs. BA: 10 years (Preferred)
• Project management skills: 5 years (Preferred)
• 11-15 yrs. requirements gathering and documentation: 10 years (Preferred)
• 11-15 yrs. MS Office/suites: 10 years (Preferred)
• Hands-on end-user training on Dynamics 365: 3 years (Preferred)

Flexible work from home options available.