Manager, Vendor Management

Brief Description of Sunnova

Sunnova (NYSE: NOVA) is an industry-leading adaptive energy services company focused on making clean energy more accessible, reliable, and affordable for homeowners and businesses.

At Sunnova, we embrace diverse perspectives, vibrant creativity and forward-thinkers who share our zeal for a sustainable future. A career with us means pushing beyond traditional limits, exploring new horizons, collaborating with like-minded peers, and transforming the energy industry for the better.

If you're excited about being a part of the fastest-growing segment of the energy industry, we encourage you to apply!

The Vendor Manager Position

Sunnova Energy is searching for a Vendor Manger to be responsible for overseeing the oversight and management of our vendor relationships. Our nationwide vendors work daily to manage and resolve customer issues by scheduling and sending technicians to our customers' homes to assess and fix the customer’s Sunnova systems. Vendors are a critical part of our operations as they strategically supplement our internal Sunnova workforce. This is a critical and strategic position as the role will have oversight of vendor operational performance, revenue generation and management of KPIs.

This position requires leadership to:

1) Exceed customer and operational expectation

2) Grow and develop vendor relationships

3) Ensure Vendors are executing to SLAs and Work Order Management and Distribution

4) Strategically grow and manage vendor coverage and scope

5) Improve efficiencies through process improvement and innovation.

Vendor Manager Responsibilities

Accountable for the overall oversight of

• Vendor Scope of Work

• State and Metro Coverage

• Assignment and Ingestion of WOs

• SLAs Adherence for WO acceptance and completion

• Contract Clarity in Incentives and Penalties

• Cost of Service Accountability

• Invoicing Process

Serve as Sunnova’s Primary Point of Contact for Vendors

• Fosters maintenance relationships with our Service Partners.

Manage KPIs and establish/maintain cadence of performance reviews of vendors

Accountable to control and limit aging of work orders distributed to vendors

Reviews service reports for accuracy and quality of work performed.

Provides guidance to team on how to troubleshoot solar systems.

Research and resolves dated service tickets to improve performance.

Minimum Requirements

· Bachelor’s Degree in a related discipline or equivalent combination of education and experience.

· 5-6yearsofleadershipexperience

· Experience with either Direct Vendor Management and/or field operations management

· Management of non-Sunnova entities keeping them accountable for performance and comfortable with having difficult conversations around performance, billing, exiting vendors, etc.

Preferred Qualifications

· Working knowledge of Salesforce

· Experience with workforce management and quality assurance.

· Strongsolar,homeconstructionorresidentialelectricalknowledgepreferred.

· Bilingual Spanish (verbal and written)

Additional Knowledge, Skills and Abilities

· Experience at an energy, consumer products or high transaction business.

· Self-starter and self-learner

· PC skills; Microsoft Office -Excel, Word & Outlook.

· Excellent judgment in customer relations and managing company resources.

· Strong written and communication skills to communicate with all levels of management.

· Detail oriented with the ability to multitask.

· Strong problem-solving skills.

Working Conditions

· Open office environment

Physical Requirements

· Ability to work at a computerfor6-8hoursper day

· Shift Coverage can range from Sunday through Saturday

· Hours can range from 6 a.m. to 12 a.m. Overnight shifts will be needed in the future

Benefits

Sunnova offers a generous employee reward package that includes:

· Comprehensive benefits, including medical, dental, vision, life insurance, healthcare flexible spending account, and 401(k) with employer match.

· Competitive compensation & annual bonus

· Paid time off, including 10 holidays and Paid Parental Leave

· Cell phone allowance for many roles

· Free access to onsite fitness center in Houston and/or discounted fitness memberships through health provider

· Complimentary garage parking in Houston

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

We appreciate the capabilities of artificial intelligence (AI), and we are looking to hire real people. If you use AI for any part of the job application process, we highly encourage that you review any AI generated content to ensure your personality and unique capabilities are highlighted. We reserve the right to disqualify candidates that we reasonably believe solely relied on AI generated content in the application process.

If you are selected for a position, your employment will be contingent upon submission to and successful completion of a post-offer/pre-placement drug test (and medical examination if required by the role) as well as pre-placement verification of the information and qualifications provided during the selection process.