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Desktop Support Analyst - 100% Remote (3rd Shift/Night shift)

Salary undisclosed

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Desktop Support Analyst - 3rd Shift/Night Shift - 10PM-6AM - 100% Remote

Duration: Long Term Contract

Here's What You'll Do:

  • Provide exceptional customer service at the walkup service desk to resolve incidents immediately and expedite fulfillment of requests.
  • Provide remote support over the phone using remote desktop tools.
  • Assist employees with installation, configuration, and troubleshooting of computer hardware laptops, desktops, peripherals, printers, mobile devices.
  • Install and support desktop software for corporate laptops.
  • Assist with the onboarding and offboarding process. Provision/deprovision user accounts and application access. Create and maintain laptop images.
  • Document and resolve all tickets in a timely manner, adhering to established SLAs.
  • Interact with vendor support to resolve technical problems with hardware and/or software.
  • Create and maintain internal IT knowledge base articles to document procedures.
  • Create end user documentation ("How To", "FAQ").

Requirements:

  • Experience with Active Directory, Intune, Exchange, and basic network troubleshooting
  • Excellent customer service, attention to detail, communication and documentation skills.
  • Must be a team player and willing to work "outside the box" to get things done as needed.
  • Experience working in an IT Service Desk environment.
  • Experience configuring and troubleshooting Windows & Mac laptop.
  • Experience troubleshooting Microsoft Office applications and administering Office 365 accounts.
  • Microsoft Teams, Apple MacBook.

Best Regards,

Vishal

-Fax

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