Manager Collections & Customer Relations

Immediate need for a talented Manager Collections & Customer Relations. This is a 05+months contract opportunity with long-term potential and is located in Wailuku, HI (Remote). Please review the job description below and contact me ASAP if you are interested.

Job ID:24-46773

Pay Range: $30 - $34/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).

Key Responsibilities:

• The Collections & Customer Relations Manager is responsible for overseeing and managing the collection of revenue from patients, ensuring the effective functioning of the billing and insurance departments.
• The role involves evaluating financial data, developing and implementing improved collection methods, and collaborating on policies to maximize revenue recovery across clinics and business offices.
• The Manager will analyse delinquent accounts, authorize write-offs, and handle negotiations with collection agencies and legal teams when necessary.
• Additionally, this role includes optimizing system functionality to streamline follow-up and collection processes, generating financial reports, and analysing revenue cycle opportunities.
• The Manager will provide support for customer relations, addressing patient inquiries regarding billing issues, and ensuring compliance with all relevant regulations.
• This position will also serve as a liaison for financial matters between the clinics and the business office.
• The role involves hiring, training, and supervising staff, as well as managing performance and disciplinary actions when needed.
• The Manager will also represent the organization in litigation and settlement negotiations related to collections.

Key Requirements and Technology Experience:

• Key Skills:Collections, Patients, Management .
• Bachelor s degree in business administration, accounting, finance, or a related field, or four (4) years of relevant experience.
• Minimum five (5) years of collections experience in healthcare or a related field, and two (2) years of management experience.
• In-depth knowledge of federal, state, and local regulations related to billing, collections, and reimbursement procedures from third-party and private insurance payers.
• Strong leadership and customer service skills required.

Our client is a leading Healthcare Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.

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