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Major Incident Manager/Engineer
Salary undisclosed
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Role: Major Incident Manager/Engineer
Remote with Madison/Wisconsin/Chicago (Base Location, Madison, WI)
Exp: 10+yrs
Personnel who perform a set activities directed by policies, organized and structured in processes and supporting procedures that are performed to plan, design, deliver, operate and control information technology (IT) services offered to customers.
Technical Skill Sets
- ITIL 4.0
- ServiceNow CSA
- Experience with Performance Analytics
- Formula Indicators, Automated Indicators
- Indicator Sources Creation and Maintenance
- Indicator Scripts Creation and Maintenance
- Metric Scripts Creation and Maintenance
- Breakdowns and Breakdown Relations
- Indicator Data Collection Analysis
- Reports Creation and Maintenance
- Report Statistics
- Dashboard Creation and Maintenance
- Dashboard Statistics
- Survey Creation and supporting Indicators
- Service Management and Reporting Analytics Team
- ServiceNow Dashboard Reporting and Metrics
- Dashboard Creation Experience
- SLA Thresholds
- Some ServiceNow Scripting, someone who does these analytics will have that experience
Thanks & Regards
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