Local Account Manager

Company Description

Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Our Mission is to recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!

Job Description

Develop, maintain, and manage Expeditors world-wide activity with one of our industry-leading, top global customers to achieve optimum business retention and development. Ensure that customer's cross-functional and geographical operational requirements are proactively identified and serviced. Act as the chief revenue growth champion and orchestrator for global strategic business planning and execution by leveraging global relationships, your industry knowledge, and Expeditors product, geo, and service leadership. Deliver world class business reviews and workshops tailored to your customer that drive further collaboration between Expeditors and the customer with a focus on value creation and cost reduction as measured through business intelligence. Drive alignment and co-collaboration efforts in multiple geo's to identify customer's top supply chain priorities and challenges. Work with Expeditors senior executives and product & geo management to create value-add solutions that are timely and relevant to the customer's ecosystem. Increases Expeditors' revenues and profitability through providing enhanced valued-added service.

SCOPE OF POSITION

To maintain ownership of existing identified house accounts, to improve the level of customer service, while increasing business opportunities.To create a unique Expeditors customer experience through total ownership of and accountability to:

• Understand global customers' profile, needs and expectations.
• Retain existing business and continuous pursuit of global business development.
• Create a strategic and mutually beneficial relationship for Expeditors with the customer worldwide
  
  

Major Duties and Responsibilities:

• Strengthen relationships with existing house accounts.
• Identify opportunities and grow business from existing house accounts.
• Penetrate organizational structure for house accounts and develop relationships at all levels beyond main point of contact.
• Understand customers' business and strategy and our role with the customer.
• Ensure customer satisfaction and follow up.
• Communicate service issues to Department Managers/Supervisors.
• Action items lists maintained and updated weekly for follow up items.
• Assist with collections when needed.
• Manage client profiles - separated out by location.
• CRM input & management for significant calls.
• Fluent in EI systems and demos in order to provide technical updatesto LAM accounts
• Involve sales and operations at appropriate times.
• Share weekly schedule with all Departments to help coordinate and participate in joint account visits.
• Turn major business opportunities and proposals over to Sales and operational issues to appropriate operational contacts.
• Management of Business Reviews – goal is to have a minimum of one per account per year
• Continually seek improvement in procedures and services to create more efficient and cost effective operations.
• Assume lead responsibility for the efficient delivery of all local (branch) services.
• Assist, and if needed, spearhead problem resolution for issues outside of local branch.
• Ensure that a functioning and agreed upon invoicing - payment process is in place.
• Meet with the local customer to maintain customer information and satisfaction.
• Be dedicated to the success of Expeditors and the program using ethical business practices, personal commitment, passion & sacrifice, and an obsession with the fundamental details of running the business.
  
  

Qualifications

• University or equivalent business qualifications
• Minimum 3 years Expeditors or industry experience
• Proven work experience in business development
• Knowledge of Expeditors products and services
• Knowledge of required Expeditors operating systems as well skills associated with Microsoft Word, Excel & PowerPoint.
• Proficient in MS Office and CRM software
• Strong presentation skills
• Proven project management skills
• Strong analytical skills
• Ability to perform and meet KPI requirements
• Demonstrated customer service, problem solving, and proven interpersonal skills.
• Charismatic with an ability to connect
• Ability to create/write customer requirements clearly for use by other Expeditors employees.
• Level one Account Management certification.
• Level one Sales certification.
  
  

Additional Information

Expeditors offers excellent benefits:

• Paid Vacation, Holiday, Sick Time
• Health Plan: Medical
• Life Insurance
• Employee Stock Purchase Plan
• Training and Personnel Development Program
• Growth opportunities within the company
• Employee Referral Program Bonus
  
  

Please note, this opportunity does not sponsor work visas and has no relocation assistance.