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  4. Click Websites.
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  1. Go to Settings.
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  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
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Jobs or company...

Associate Manager - Customer Experience

Salary undisclosed

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Russell Tobin & Associates is currently seeking an Associate Manager - Customer Experience, 02 Months Contract role for one of our Fortune 500 clients, at San Francisco, CA (Remote). Apply today for immediate consideration.

Hourly Pay: $54 to $60W2

Location: Remote, PST Hours

Duration: 02 Months Contract until Jan 2025

Job Summary:

  • The associate manager will report into our VIP Pass and VIP Experience Lead and lead the strategic planning to drive industry-leading customer experience initiatives for our VIP Pass subscribers as well as our most loyal and active customers.
  • This person will report out on core success metrics, develop strategies to optimize those metrics and lead cross-functional teams to implement those strategies in a timely and impactful manner. This role is perfect for someone who wants to develop a strategic mindset as well as the operational rigor to bring that strategic mindset to life.
  • You’re excited about this opportunity because you will… Strategize. This role will be instrumental in setting the direction of our Pass and VIP businesses - understanding what moves the business forward most effectively.
  • Forecast - Through partnering with product and analytics, this role will be responsible for setting and tracking all key metrics.
  • Collaborate - While setting the right goals for the cross-functional team, this role will lean in on strategic, cross-cutting projects to ensure success during each quarter.
  • Build - You’ll have your fingerprints all over creating the strategy for growth of our top customer segments. This means everything from high-level strategy to nitty-gritty operational details.
  • We’re excited about you because… You’re organized. You thrive in creating structure out of nothing.
  • You solve problems from first principles. You’re excited to solve problems in innovative ways, and you resist “this is how it’s always been done” thinking. You thrive with a diverse set of responsibilities. You love working across a breadth of disciplines and teams. You’re analytical. You let data win arguments, and you’re comfortable pulling your own data in SQL or modeling in Excel.
  • You’re persuasive. You are an effective communicator, speaking as if you’re right and listening as if you’re wrong. You meet people on their level. You act with urgency.
  • Speed excites you.
  • You prefer an accomplishment today to an accomplishment tomorrow. You’re relentless. You do what it takes to win, no matter what. You have 4+ years of experience. You’ve succeeded in a competitive, or challenging environment.

Russell Tobin is a leading minority-owned professional and technical recruitment and staffing advisory organization. We are comprised of specialized practices focusing on a variety of skill sets and industries. Having a depth and breadth of industry expertise, our subject matter experts are able to provide tailored and swift sourcing solutions to fulfill client hiring needs. In other words, we connect top talent with companies.

As a certified minority-owned business, Pride Global and its affiliates - including Russell Tobin, Pride Health, and Pride Now - are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics.

Russell Tobin offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.

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