Epicareer Might not Working Properly
Learn More

Trade Floor Support Analyst

Salary undisclosed

Apply on


Original
Simplified

Role:

  • Provide real-time support to traders and other users on the trading floor for any IT-related issues, including hardware, software, network connectivity, and communication systems.
  • Diagnose and troubleshoot technical problems quickly and efficiently, escalating complex issues to relevant teams when necessary.
  • Monitor trading systems and infrastructure to ensure smooth operation and proactively address potential problems before they impact users.
  • Install, configure, and maintain trading software, desktop systems, monitors, keyboards, and other essential IT equipment.
  • Log and document incidents and problems, tracking them to resolution, and ensure all incidents are resolved within agreed service levels.
  • Work closely with other IT teams, such as network, server, and application support teams, to resolve technical issues efficiently and implement system upgrades.
  • Strong knowledge of desktop support, including Windows, Microsoft Office Suite, and trading applications (Bloomberg, Reuters, FIX protocol, etc.).
  • Prior experience in a trade floor support role or a similar high-pressure technical support environment is mandatory.
  • Ability to troubleshoot complex technical issues under pressure and provide rapid solutions to minimize downtime.
  • Excellent verbal and written communication skills to interact effectively with traders and other staff.
  • Ability to manage multiple tasks, ensuring no detail is overlooked, especially in high-pressure situations.
  • Ability to thrive in a high-pressure, fast-paced trading environment.
  • Bachelor s degree in IT, Computer Science, or related field, or equivalent professional experience.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
Report this job