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Job Description:
We are seeking a Technical Writer with 5-10 years of experience to create end-user documentation for cloud-based software applications. You will design user guides, support FAQs, and other content, working closely with internal teams to meet user needs. Key responsibilities include hands-on product learning, user-centric content creation, and managing multiple audiences.
Qualifications:
- 8+ years in software documentation
- Proficiency in DITA XML, Madcap Flare, CMS tools
- Strong writing, communication, and time management skills
- Experience with API documentation, Jira, Confluence, and basic graphics
- Telecom industry knowledge and experience with WalkMe is a plus
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