Application Support Engineer

Job Title: Application Support Engineer

Position Summary

We are seeking a creative and technically skilled Application Support Engineer to support our business-critical applications and services. This role involves identifying, troubleshooting, and resolving application-related issues for both internal and external stakeholders across various operating environments.

Major Duties and Responsibilities

• Issue Resolution: Identify, troubleshoot, and resolve application-related issues to their full resolution.
• Communication: Effectively communicate identified issues and their root causes to internal stakeholders within and outside the IT department.
• Operational Familiarity: Understand the organization's operational processes and how they interact with and leverage applications.
• Trend Analysis: Identify issue trends, link them to underlying application bugs or defects, and assist in executing solutions.
• Monitoring: Monitor application-related jobs, processes, and performance using available tools, application log databases, and feedback from internal stakeholders.
• Collaboration: Work collaboratively within scrum teams, the IT department, and internal operations teams.
• Knowledge Base Development: Continually develop knowledge base articles for the internal team to address application-related knowledge gaps.

Technical Skills

1. T-SQL: Proficiency in running T-SQL queries (10-20 times a day) to identify error messages and troubleshoot issues in a live environment.
2. PowerShell: Experience with PowerShell for automating file processes and reducing manual work, including interpreting existing scripts.
3. C#: Fundamental knowledge of C# for troubleshooting applications coded in .NET, without the need to write new code.
4. AWS Cloud: Experience with AWS Cloud, including troubleshooting applications in an AWS environment and understanding data dumps, Redshift, and cloud information.

Personality and Soft Skills

• Customer-Oriented Mindset: Focus on fulfilling service requests and addressing the needs of internal customers.
• Go-Getter Attitude: Proactive in seeking help and assisting others without micromanagement.
• Continuous Improvement: Passion for technology, continuous learning, and improving processes within the banking industry and technical infrastructure.

Additional Responsibilities

• Process Improvement: Constantly seek ways to improve processes and reduce manual operations.
• Technical Debt: Utilize programming skills to address technical debt items.
• On-Call Availability: Participate in the team's on-call rotation for production issues after business hours.

Required Skills

• T-SQL
• C#
• PowerShell
• AWS

If you are passionate about technology, enjoy solving complex problems, and thrive in a collaborative environment, we encourage you to apply for this exciting opportunity.
o Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.