Desktop Support Technician - Win 11

Description:
This position will be supporting the Windows 11 Deployment. This person will be a apart of the overall End User Compute team and will be updating current hardware that is not compatible with the VDI Deployment.
Overall Job Responsibilities:
Analyze, install, configure, maintain and troubleshoot Windows 11 Operating systems for end computing devices, system software and drivers in support of systems, departments and individual users.
Install and support IT Services' standard desktop hardware and software. Support networked and stand-alone peripherals.
Meet all productivity and quality standards or completion rates in the "EDS Service Productivity and Quality Standards" document.
Ensure that production systems operate accurately, reliably, and efficiently.
Actively manage user relationships to analyze, plan, prioritize and follow up project work and systems requests.
Evaluate and implement user requests.
Follow up with users and management to confirm that work has been performed as expected.
Assist other team members with research and problem solving. Provide consultation to other support team members, IT Services project teams and the general Medical Center user community.
Participate in large and small scale project related duties.
Support IT Services standards for infrastructure. Ensure that procedures are followed to ensure the security and integrity of data and software.
Work with selected software and hardware vendors to provide user functionality in a manner consistent with UW Medicine standards, policies and practice.
Assist in the development of strategies for hardware and software architectures, and strategies to ensure their applicability to Medical Center needs.
Participate in departmental quality improvement projects when required.
Other related duties as assigned.

• We reserve the right to pay above or below the posted wage based on factors unrelated to sex, race, or any other protected classification.
• Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. This temporary role may be eligible for the following:
  • Medical, dental & vision
  • 401(k)/Roth
  • Insurance (Basic/Supplemental Life & AD&D)
  • Short and long-term disability
  • Health and Dependent Care Spending Accounts (HAS & DCFSA)
  • Transportation benefits
  • Employee Assistance Program
  • Time off/Leave (PTO, Vacation, or Sick Leave)

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.