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Call Center Quality Assurance Auditor
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TEKsystems is hiring a Customer Quality Assurance Specialist in East Las Vegas!
Location: On-site (East Las Vegas - 89120)
Schedule: Monday to Friday, 8:00 AM - 4:30 PM
Position Overview
As a Quality Assurance Specialist, you will help us improve customer service. You will review customer interactions through phone, email, chat, and text. Your goal is to assess the quality of our customer service representatives (CSRs) and give them helpful feedback.
Key Responsibilities
- Review and analyze customer support interactions.
- Check interactions for accuracy, clarity, and problem-solving skills.
- Offer constructive feedback to CSRs and identify areas for improvement.
Qualifications
- High school diploma or GED (Bachelor's degree or certification preferred).
- At least 2 years of customer service experience, with 1 year in a call center doing QA work.
- Strong written communication skills.
- Ability to give helpful feedback.
Additional Information
You will also train as a fraud specialist. This means you will check profiles for signs of fraud and report your findings. Critical thinking and problem-solving skills are important for this role.
**Join Our Team!**
If you enjoy helping customers and providing feedback that leads to improvement, we want to hear from you! Apply today to join our team!
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Location: On-site (East Las Vegas - 89120)
Schedule: Monday to Friday, 8:00 AM - 4:30 PM
Position Overview
As a Quality Assurance Specialist, you will help us improve customer service. You will review customer interactions through phone, email, chat, and text. Your goal is to assess the quality of our customer service representatives (CSRs) and give them helpful feedback.
Key Responsibilities
- Review and analyze customer support interactions.
- Check interactions for accuracy, clarity, and problem-solving skills.
- Offer constructive feedback to CSRs and identify areas for improvement.
Qualifications
- High school diploma or GED (Bachelor's degree or certification preferred).
- At least 2 years of customer service experience, with 1 year in a call center doing QA work.
- Strong written communication skills.
- Ability to give helpful feedback.
Additional Information
You will also train as a fraud specialist. This means you will check profiles for signs of fraud and report your findings. Critical thinking and problem-solving skills are important for this role.
**Join Our Team!**
If you enjoy helping customers and providing feedback that leads to improvement, we want to hear from you! Apply today to join our team!
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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