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Information Technology Manager

Salary undisclosed

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Job Description

Job Description

About Us:
ColdSnap is a new, platform technology, that freezes single servings of ice creams, coffee lattes, smoothies, protein shakes, and cocktails on demand using shelf stable-pods filled with premium liquid ingredients. Our frozen products taste exceptionally creamy, dense, fresh, and delicious! Pods do not need to be refrigerated and no cleaning of the machine is required. Our mission is to transform the way that ice cream and other frozen confections are produced, transported, purchased, and enjoyed.

Founded in 2018, ColdSnap launched this spring into commercial markets. ColdSnap has a rich history of entrepreneurialism, combining expertise in business, engineering, and food science to create a revolutionary technology, one the world has not seen yet! ColdSnap has over 100 issued patents and is the proud recipient of multiple CES awards. We foster a collaborative and inclusive work environment where creativity and initiative are valued, offering opportunities for personal and professional growth. We are just over 100 employees and growing!

We are seeking a full-time skilled and proactive Information Technology Manager to lead the company's IT operations and infrastructure. This is an exciting opportunity to become an integral part of a growing team in Billerica, MA. As a hands-on IT Manager, you will be responsible for overseeing the company s Microsoft 365 environment; managing all company hardware and software applications; managing licenses; providing direct troubleshooting for hardware and software issues; assessing, managing, and ensuring the security and integrity of the company's IT systems; and dynamically adjusting IT needs as the company grows.

The ideal candidate will be technically adept, detail-oriented, and able to balance day-to-day IT support with larger strategic initiatives related to cybersecurity, system optimization, and employee productivity. This is a hands-on role that will require you to manage several projects simultaneously and work closely with employees at all levels within the company.

Key Responsibilities:

1. Microsoft 365 & Software Application Management:

  • Manage and administer the company s Microsoft 365 environment, including Exchange, SharePoint, Defender, Intune, OneDrive, Teams, and other applications.
  • Ensure optimal performance, integration, and security of all software applications used within the company.
  • Oversee license management, user permissions, policies, and account setup for employees.
  • Stay updated on new Microsoft 365 features and relevant software updates to recommend improvements.

2. IT Support & Troubleshooting:

  • Provide hands-on support to employees for a variety of IT issues, including hardware, software, and network troubleshooting.
  • Install, configure, and maintain hardware including desktops, laptops, printers, and other peripherals.
  • Ensure rapid and effective response to help desk requests, either through direct action or by coordinating with external support vendors when necessary.
  • Maintain detailed documentation of all troubleshooting and support activities.

3. Cybersecurity Management & Monitoring:

  • Create, implement, and oversee the company s cybersecurity policies and protocols.
  • Monitor the network, systems, and applications for security breaches, vulnerabilities, and unauthorized access.
  • Ensure compliance with cybersecurity best practices and regulatory standards, including OS and software patching, use of MFA, password managers, and VPN connections outside of the office.
  • Lead efforts in risk assessments, vulnerability testing, and disaster recovery planning.
  • Conduct regular training sessions for employees on cybersecurity awareness and safe IT practices.

Job Requirements:

  • Bachelor s degree in Information Technology, Computer Science, or related field.
  • Minimum 3-5 years of experience in IT management or similar hands-on IT roles.
  • Strong experience managing Microsoft 365 environments (Exchange, SharePoint, Teams, etc.).
  • Desired experience with one or more of the following: Acumatica (Enterprise Resource Planning), ESET (Internet Security), UpChain (Product Lifecycle Management, HubSpot (Customer Relations Management), Solidworks (Computer Aided Design).
  • Expertise in troubleshooting hardware and software issues in a corporate environment.
  • Knowledge of cybersecurity best practices, including threat prevention, detection, and incident response.
  • Expert knowledge of IT best practices, polices and regulations.
  • Strong project management skills, including organization, planning, time management, and prioritization.
  • Strong communication and problem-solving skills, with the ability to explain technical concepts to non-technical employees.
  • Experience managing IT vendors and service providers.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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