Application Support Engineer
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Job Description
Job Description
Lighthouse Professional Services a division of Staffing 360 Solutions group, is proud to be a Best in Staffing 2023 award winner. We have over 50 years of experience placing people with small and global companies. Our offices in New York, Connecticut, and Massachusetts serve clients nationwide.
We are currently seeking a Application Support Engineer for a client in Midwest. REMOTE preference is local to Milwaukee, second preference is Midwest in Central Time zone. 1 week on call rotation every 7th week.
Duration: 3 Month Contract to Hire
Location: REMOTE preference is local to Milwaukee, second preference is Midwest in Central Timezone.
Location: REMOTE preference is local to Milwaukee, second preference is Midwest in Central Timezone.
Pay Rate: $57 per hour
Position Summary
Provide creative and technical contributions to support business-critical applications/services/files. Respond to, identify, and resolve application/services/files-specific issues as they arise for internal and external stakeholders in multiple operating environments.
Primary responsibility is to resolve production tickets or fulfill service requests. Continuous improvement work, refining process.
4 skills looking for, ranked in order:
- T SQL (sql query) good understanding of T SQL
- Powershell - powershell to automate processes, interpret existing and create new ones
- C # programming skills, not developers so not expecting team to write c# code, should be able to read existing and apply logic for troubleshooting purposes
- AWS Cloud - comfortable within for troubleshooting purposes
Major Duties and Responsibilities
- Respond to, identify, and troubleshoot application-related issues to their full resolution.
- Effectively communicate identified issues and their root causes to internal stakeholders both within and outside of the IT department.
- Become familiar with the organization's operational processes and how they interact and leverage applications.
- Identify issue trends and link them to underlying application bugs, defects, or operational processes, and assist in executing solutions.
- Monitor application-related jobs, processes and performance using available tools, application log databases, and the feedback of internal stakeholders.
- Work collaboratively within the scrum teams, IT department and internal operations teams.
- Continually develop knowledge base articles for the internal team when an application-related knowledge gap is identified.
- Constantly seek ways to improve processes and reduce manual operations.
- Utilize programming skills to solve tech debt items.
- Availability in the team's on-call rotation in the event of production issues after business hours.
Education, Experience, and Skills
- Bachelor s Degree in related field required.
- 4+ years of professional IT experience.
- Solid understanding of current/planned system service levels and disaster recovery procedures.
- Progressively responsible experience with internetworking architectures in a production data center, or supporting a major operating system in a full scale, large volume production environment.
- Proficient in troubleshooting in stage and production environment (e.g. spot errors in logging database).
- Experience with ServiceNow and production support process.
- Development experience with MS SQL query.
- Experience with PowerShell.
- Experience with C#.
- Experience in AWS environment.
- Excellent communication skills.
Plus:
- Experience with SSIS.
- Experience with .NET API.
- Familiar with Confluence and Jira.
- Knowledge of Agile/scrum.
Qualified candidates are encouraged to apply immediately!
Please include a clean copy of your resume, salary expectations and any references.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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