Application Support Engineer

Intelligent Video Solutions (IVS) is presenting an exciting and unique opportunity to join a fast growing, innovative, emerging technology company at the ground floor. We provide innovative solutions that improve the lives of those who are served by Higher Education, Healthcare, Government and Corporate organizations.

As an Application Support Engineer your solid communication skills, technical aptitude, and the ability to build long-term business relationships will help our clients solve their immediate challenges with optimizing our software solution, VALT.

Here is what you will do in this role:

• Quickly learn all hardware, software and related components of our VALT solution.
• Deliver outrageous customer service.
• Provide remote support for IVS customers who utilize our VALT software solution.
• Remotely install and configure the VALT software solution and all related equipment for customers.
• Test and configure new equipment for deployment.
• Remotely train new and existing IVS customers.
• Provide Quality Assurance for new software releases.
• Support onsite IVS Installation Technicians.

Here are some experiences that will help you succeed in this role (but we can help you learn these competencies):

• Experience with LEMP stack applications and technologies
• 5+ years' experience with hands-on technical support of desktops/laptops and software troubleshooting
• 3+ years' experience in providing technical customer problem/resolutions over the phone
• Experience working with remote support tools such as TeamViewer, GoToAssist, or Splashtop.
• Solid understand of basic networking concepts
• Experience assisting end users with multiple operating systems (Windows, OSx, Linux)

Here is what you need to excel in this role:

• A passion and finesse for providing excellent customer service, and be a savvy communicator and troubleshooter. Being self aware with diplomatic interpersonal skills, along with a detail-oriented mindset will help you succeed. IVS team members who thrive in our culture will be those who enjoy the innovation of a small business where your every effort and input matters. You will be willing to devote time to study to quickly learn new software and hardware environments and be willing to make contributions to help a small business grow.

IVS Overview:

The IVS team has been delivering intelligent video solutions for over 15 years. We are proud to be a Wisconsin based company and serve customers throughout North America and internationally from our headquarters in Waukesha, Wisconsin.

At our core, we are a software company. Our flagship product VALT is a third-generation application built specifically to make viewing and recording AV events in secure environments simple and easy. We are happy to acknowledge that VALT was developed using the feedback and input from hundreds of educators, trainers, researchers, and law enforcement personnel.

As a company our corporate motto has always been and will continue to be "do the right thing." Our team goal with every existing and new customer is to create raving fans by providing great solutions and superior service to help our clients accomplish their intended objective(s). We are grateful for our customers and ecstatic about the fact they are changing lives and improving the communities in which they operate.

Still need more reasons to apply?

Our focus as a company is to ensure the happiness of both our customers and employees! We strive to provide a welcoming, supportive, and fun environment through amenities such as a competitive compensation package, health, dental, vision insurance, company matched 401k Plan, athletic equipment and game room.

IVS is an Equal Opportunity Employer Including Disability/Veteran