Technical Customer Service Representative

Akkodis is seeking a Technical Customer Service Representative for a Direct Hire job with a client in Roseville, MN. Responsibilities include responding to customer inquiries regarding orders, returns, and technical issues, as well as collaborating with other departments to resolve complex issues.

Salary Range: $50K to $60K; The salary may be negotiable based on experience, education, geographic location, and other factors.

Technical Customer Service Representative job responsibilities include:

• Respond to customer inquiries regarding orders, returns, pricing, product availability, and lead times in a timely and courteous manner.

• Entering orders via phone, fax, email, mail, and EDI, while managing order tracking and invoice discrepancies.

• Providing technical and application support for the entire product line to assist customers with their needs.

• Researching and relaying the status of orders using computer systems to keep customers informed.

• Forwarding sales leads to the appropriate sales department for follow-up on potential new clients.

• Collaborating with other departments to resolve customer issues effectively.

• Managing emergency orders by prioritizing shipping and ensuring prompt delivery.

• Maintaining customer satisfaction by addressing inquiries and referring unresolved issues to the Customer Service Manager.

Desired Qualifications:

• High School Diploma; Bachelor's Degree in a relevant field is preferred.

• Minimum of 5 years of experience in a customer service role, preferably in the automotive or technical sector.

• Technical automotive experience is required for effective customer support.

• Previous experience working with ordering systems and a customer-facing role is desired.

• Additional certifications in customer service or technical support are a plus.

If you are interested in this role, then please click APPLY NOW. For other opportunities available at Akkodis, or any questions, feel free to contact me at Pooja.Gupta@

Equal Opportunity Employer/Veterans/Disabled

Benefits offerings include but are not limited to:

• 401(k) Plan
• PTOs
• Medical and Dental benefits, among others

To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit .

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act

• Los Angeles City Fair Chance Ordinance

• Los Angeles County Fair Chance Ordinance for Employers

• San Francisco Fair Chance Ordinance

Pay Details: $50,000.00 to $60,000.00 per hour

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to ;br>
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.