SENIOR COMMUNICATIONS MANAGER - CHARLOTTE (HYBRID)

Compass Digital

Who We Are

We are Compass Digital—the digital and technology arm of Compass Group North America. We build and scale digital products and technologies to exceed the expectations of our guests and clients. Backed by research, we create remarkable user experiences with increased choice and convenience. We offer end-to-end solutions, simultaneously boosting sales and guest satisfaction.

Compass Digital was developed from within Compass Group, focusing on driving transformation and innovation in the hospitality spaces across Business & Industry, Education, and Healthcare. We power digital in the hospitality experience, ensuring that each touchpoint is optimized for guest satisfaction while leveraging data to achieve additional outcomes.

We firmly believe in the power of imagination, constantly asking ourselves, “What If?” We are fully integrated into Compass Group, proudly serving its’ various clients through scalable, cutting-edge technologies and solutions.

Compass Group is the leading foodservice management and support services company, with $26 billion in revenue in 2023. In 2023, Compass Group was named one of Forbes’ America’s Best Large Employers along Springbuk’s Healthiest 100 Workplaces in America (since 2019).

Responsibilities:

Strategic Communication Planning:

• Develop and execute comprehensive communication strategies aligned with our business goals and project needs, ensuring the clarity and accessibility of technical information for non-technical audiences.
  
  

Brand Management:

• Cultivate and maintain the organization’s brand identity across all communication channels, positioning Compass Technology as a critical partner in growth at Compass and the best place for technology talent to work, leveraging external channels like website and social media.
  
  

Content Development:

• Create compelling content for various platforms, including email, presentations, sales RFPs, support channels, intranets (Sharepoint), and more. Simplify technical jargon and complex information to engage target audiences and promote brand awareness.
  
  

Internal Communications:

• Facilitate internal communication processes to ensure alignment, transparency, and engagement among team members, effectively conveying technical updates and initiatives to non-technical colleagues.
• Proactive preparedness: Help develop plans and resources to speed up and improve the effectiveness of crisis communication and unforeseen outages.
  
  

Competencies:

• Excellent interpersonal skills
• Building relationships at all levels of the organization is critical in this role. This person must act as a quarterback, receiving information from all business areas and orchestrating processes to create effective communications.
  
  

• Natural Storyteller
• Written storytelling is one of the most critical skills this person must have. The ability to build a narrative to create emotion and influence with technical concepts is a skill that must be at the forefront of this individual’s toolbox. They need to know how to communicate ideas through slides and verbal presentations.
  
  

• A Curious Leader
• Taking ownership and having high levels of commitment and integrity are key to this role. This individual must love to search out areas for improvement and elevation, influencing positive change for our associates and the organization. They must also be collaborative and high-performing.
  
  

• Experienced with:
• Advanced-level experience with Microsoft Office Suite in a Mac or PC operating office environment, OneDrive, Slack, or other project management tools.
• Mailchimp or other Email Marketing
• Demonstrated experience developing, directing, and executing integrated strategic communication plans
• Experience with some graphic design tools, such as Canva, is a plus
• Experience with data analytics on campaign outcomes is a plus
• PowerPoint
• Change Management
• Outage/Alert emails
• General understanding of cyber security
• General understanding of enterprise technology terms
  

Apply to Compass Group today!

Click Here To Learn More About The Compass Story

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Compass Digital maintains a drug-free workplace.

Applications are accepted on an ongoing basis.

Associates At Corporate Are Offered Many Fantastic Benefits.

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
  
  

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here for paid time off benefits information.

Req ID: 1366136

Compass Digital

Michelle Lombardozzi