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Call Center Agent

Salary undisclosed

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Job Description

Job Description

The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer interaction.

Responsibilities:

  • Manage inbound customer communications - Answer incoming calls and emails to address customer questions, requests and issues.
  • Consult on customer success - Advise customers on how to successfully leverage the product/service based on their unique needs.
  • Maintain working product knowledge - Act as a product expert to ensure information given to customers is accurate, up-to-date and strategic.
  • Track interactions in CRM - Record customers interactions in internal system for cross-functional awareness and relationship development.

Requirements:

  • High School Diploma or equivalent
  • 1-2 years proven experience in supporting client success
  • Excellent written and verbal communication skills
  • Ability to address complaints and issues with effective solutions and a positive attitude
  • Passion for delighting customers with above and beyond service
  • Excellent time-management and prioritization skills
  • Familiarity with CRM system

Industry Leading Benefits:

  • Weekly pay via direct deposit and accessible payroll support
  • Medical and dental insurance
  • Maximum non-tax stipends available including lodging, meals and incidentals
  • Competitive Wages
  • Referral Bonuses
  • Weekly Pay
  • Matching 401(k) 100% vested
  • Health Insurance
  • Life Insurance
  • Direct Deposit
  • Travel Stipend Package
  • Flexible Scheduling
  • Sign-on Bonus

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Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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