QA Engineer - Customer Feedback

Summary

Posted: Oct 23, 2024

Weekly Hours: 40

Role Number:200575188

Join the team responsible for Apple's Beta Software Program. Feedback from beta software, collected through our applications and systems, has a direct effect on the quality of Apple's software products. Our app, Feedback Assistant, collects user feedback on beta software updates and major OS releases, while our internal tools analyze, group, and send that actionable feedback to Apple engineering.We are looking for a QA engineer to join our group in San Diego. The team ships Objective-C and Swift code to all of Apple's OS platforms, including Feedback Assistant on macOS, iOS, and visionOS. Other projects include beta enrollment logic on our OSs and internal tools to manage content, membership, and configuration of our various beta programs.

Description

As a QA engineer on our team, you'll be responsible for testing new development on customer-facing applications, internal tools, and supporting frameworks on all OS platforms. You will collaborate and work cross-functionally with other engineering groups to drive projects toward completion. In concert with our development team, you'll ensure high quality at all times during the release cycle, especially in early betas when feedback is most important. To deliver on those goals, you will:- Build detailed and comprehensive test plans and test cases based on the requirements of our software and user needs- Execute all types of tests (e.g., functional, integration, manual, etc.) on a scheduled basis- Create, schedule, and track results of automated tests- Track and manage bugs through the software development lifecycle- Track and report on quality assurance metrics and testing activities

Minimum Qualifications

• Knowledge of software QA methodologies, tools, and processes
• Able to write clear and comprehensive test plans and test cases
• Can explain usage patterns concepts succinctly and clearly.
• B.S. degree, or equivalent experience

Key Qualifications

Preferred Qualifications

• Close attention to detail, and passion for quality the customer experience
• Comfortable working with diverse engineering teams throughout the full software development lifecycle.
• Familiarity with automation frameworks; continuous integration a plus

Education & Experience

Additional Requirements

Pay & Benefits

• At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $92,500 and $178,600, and your base pay will depend on your skills, qualifications, experience, and location.
  
  Apple employees also have the opportunity to become an Apple shareholder through participation in Apple's discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple's Employee Stock Purchase Plan. You'll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses - including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits.
  
  Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.

• Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant.

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