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Support Engineer - Bilingual Japanese

Salary undisclosed

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Position: Support Engineer - Bilingual Japanese

Duration: 12 months+

Remote

Job Responsibilities:

Answer user inquiries regarding computer software or hardware operation to resolve problems, typically of a lower complexity

May install software or perform hardware testing remotely

Enter commands and observe system functioning to verify correct operations and detect errors

Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities

Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support

Qualifications:

Associate's degree in a computer-related field or equivalent training required

5-7 years experience required

Verbal and written communication skills, problem-solving skills, customer service, and interpersonal skills

Basic ability to work independently and manage one s time

Knowledge of computer software, such as configuration management software, desktop communications software, operating system software, and internet directory services software

Supporting Microsoft Dynamics or Azure experience is preferred

Bilingual Japanese Must

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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