Support Engineer - Bilingual Japanese
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Position: Support Engineer - Bilingual Japanese
Duration: 12 months+
Remote
Job Responsibilities:
Answer user inquiries regarding computer software or hardware operation to resolve problems, typically of a lower complexity
May install software or perform hardware testing remotely
Enter commands and observe system functioning to verify correct operations and detect errors
Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities
Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support
Qualifications:
Associate's degree in a computer-related field or equivalent training required
5-7 years experience required
Verbal and written communication skills, problem-solving skills, customer service, and interpersonal skills
Basic ability to work independently and manage one s time
Knowledge of computer software, such as configuration management software, desktop communications software, operating system software, and internet directory services software
Supporting Microsoft Dynamics or Azure experience is preferred
Bilingual Japanese Must