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Online Hotel Reservationist - Entry Level

  • Full Time, onsite
  • Serene Wellness Retreats
  • United States, United States of America
Salary undisclosed

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Job Title: Online Hotel Reservationist - Entry Level

Company:Serene Wellness Retreats

Location: Remote

Key Responsibilities:

  • Greeting and Welcoming:Welcome clients, visitors, and guests with a warm and friendly demeanor, providing assistance and guidance as needed
  • Answering Inquiries:Respond to phone calls, emails, and in-person inquiries promptly and professionally, providing accurate information about our services and offerings
  • Appointment Scheduling:Schedule appointments, meetings, and consultations for clients and team members, coordinating calendars and ensuring optimal timing
  • Check-In and Check-Out:Check in clients for appointments and meetings, ensuring all necessary paperwork and documentation are completed accurately. Assist with check-out procedures as needed
  • Administrative Support:Provide administrative assistance to various departments, including filing, data entry, and document preparation
  • Office Management:Maintain a clean, organized, and welcoming reception area, ensuring supplies are stocked and equipment is functioning properly
  • Client Communication:Serve as a primary point of contact for client inquiries and concerns, liaising with internal teams to ensure timely resolution
  • Security and Access Control:Monitor access to the premises, ensuring the security and safety of our staff and visitors
  • Mail and Package Handling:Receive and distribute mail and packages, ensuring they reach the appropriate recipients in a timely manner
  • Ad Hoc Tasks:Assist with special projects and tasks as assigned by management, demonstrating flexibility and adaptability to meet evolving business needs

Qualifications:

  • Previous experience in a customer service or receptionist role, preferably in the travel or hospitality industry
  • Excellent communication and interpersonal skills, with a professional and courteous demeanor
  • Strong organizational skills and attention to detail, with the ability to multitask and prioritize effectively
  • Proficiency in Microsoft Office Suite and other relevant software applications
  • Ability to remain calm and composed in fast-paced and high-pressure situations
  • A positive attitude and a genuine passion for providing exceptional service to clients and visitors

Benefits:

  • Competitive pay and benefits package
  • Opportunities for professional growth and development within a dynamic and growing company
  • Access to exclusive travel perks and discounts
  • A supportive and inclusive work environment with a focus on work-life balance

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