Epic Revenue Cycle Trainer
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Organization Summary: (C3) is a 501(c)(3) non-profit, Accountable Care Organization (ACO) governed by Federally Qualified Health Centers (FQHCs). Our mission is to leverage the collective strengths of FQHCs to improve the health and wellness of the people we serve. We are a fast-growing organization founded in 2016 with 9 health centers and now serving hundreds of thousands of beneficiaries who receive primary care at health centers and independent practices across Massachusetts. We are an innovative organization developing new partnerships and programs to improve the health of members and communities and to strengthen our health center partners.
Job Summary: The Revenue Cycle Trainer position will be housed under a subsidiary organization of C3, Community Technology Cooperative, LLC (CTC), which hosts an instance of the Epic electronic health record shared by 13 FQHCs. CTC is looking for a highly motivated trainer to support the Revenue Cyle training process for our Epic customers. As an integral part of the training team, the role includes the creation of training content to implement, maintain, support, and maximize the use of Patient Access, Revenue Cycle, HIM and MyChart portions of the software applications utilized by CTC in conducting daily operations under the direction of the Director of Training.
Responsibilities: Educate Patient Access and Revenue Cycle Health Center users surrounding their Epic usage, including, but not limited to: creation of Epic End User Training Systems (EUTS) support material, application-based training sessions, upgrade-related training, and more as warranted by the needs of the organization
Assist users in troubleshooting, and resolution of application issues via ticketing system, Teams, and Zoom
Work with the Application Analyst Team(s) to understand and assist in the development of workflow and creation of subsequent documentation
Maintain a level of knowledge about training and Epic operations and maintaining current industry knowledge
Assist with Onboarding process
Facilitate end users ability to understand and maximize the use of the software to perform daily operations
Evaluate user knowledge to develop specialized training when necessary; educate users in system optimization
Act as liaison between users and the software vendor(s) [Epic]
Work with Application Team(s) to implement new revenue cycle software, including add-on features, and/or new routines in existing applications
Assist in the assessment of workflow processes and assisting in process re-engineering to achieve efficiencies in departmental operations
Work with Department Managers and IT Education staff to ensure training programs for use of applications are developed and conducted for all levels of users and participate in such programs when needed
Respond to user questions with timely answers and/or referral to appropriate department/person
Work with application managers, staff from affected areas, and representatives from other impacted areas, to analyze workflow concerns and questions and update/create education
materials as needed
Develop system documentation to supplement vendor manuals and which defines processes, procedures, and policies regarding utilization of various functions
Sustain working knowledge of key functions of all aspects of the department to provide emergency coverage in the absence of others in the department
Assist in the development of IT policies and procedures and notify users as appropriate
Required Other Skills: Minimum of three years experience as a credentialed trainer
Minimum experience of having participated in at least one Epic implementation
Local to Massachusetts or within driving distance of Massachusetts
Hybrid position, with some on-site travel mostly to health centers across Massachusetts and to our office in Boston as needed. On site required for project milestones such as go lives
Desired Other Skills:
Ability to present a friendly and positive manner, willingness to seek additional tasks Responsibility to assist the department and/or peers, ability to be flexible and perform new tasks and adjust to change even under pressure Ability to accomplish results by working effectively with or through other people Ability to hear and communicate with others in a clear, understandable, and professional manner in person and on the phone Demonstrated use of good written and verbal communication skills Maintain current industry knowledge by attending industry seminars, reviewing professional Familiarity with the MassHealth ACO program Familiarity with Federally Qualified Health Centers Experience with anti-racism activities, and/or lived experience with racism is highly preferred
Qualifications:
3+ years Epic credentialed trainer and/or analyst with certifications in the following applications: Cadence, Prelude or Resolute Professional Billing
C3 is an Equal Opportunity Employer
In order to provide equal employment and advancement opportunities to all individuals, employment decisions are based on merit, qualifications, and job-related abilities. The Company is committed to a policy of non-discrimination and equal opportunity for all applicants and employees in recruitment, hiring, placement, promotion, compensation, discipline, demotion, transfers, layoffs, return from layoffs, terminations, access to training, and agency-sponsored programs and activities without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, age, ability, veteran status, military service, genetic information, receipt of free medical care, or any other category protected under applicable federal, state or local law.
