Senior IT Professional I

Job Title
Senior IT Professional I

Agency
Texas A&M University

Department
Technology Services - IT Enterprise Operations

Proposed Minimum Salary
Commensurate

Job Location
College Station, Texas

Job Type
Staff

Job Description

Glimpse of the Job and Your Opportunity to Contribute

Are you an experienced IT professional who excels at optimizing systems and enhancing the efficiency of systems and processes? Texas A&M University's Technology Services is actively seeking a Senior IT Professional I to join our Operations team onsite in College Station, Texas , to support our growing organization !

As a Senior IT Professional I in operations, you will play a critical role behind the scenes, ensuring that support teams have the tools, processes, and infrastructure they need to provide top-tier service to Texas A&M University faculty, staff, and students. Your expertise will help streamline operations, manage compliance, and ensure that technical standards are met across the board. You'll be instrumental in diagnosing issues that affect team performance and developing solutions to improve operational efficiency.

Here's a glimpse of what you'll do:

• Provide operational support to IT teams, optimizing systems and workflows to enhance service delivery.

• Ensure compliance with Division of IT technical standards, security protocols, and University Standard Administrative Procedures.

• Collaborate with support teams to troubleshoot complex technical issues, offering guidance and escalation paths.

• Oversee system monitoring, security management, and proactive issue detection to prevent downtime.

• Lead and contribute to process improvement initiatives, ensuring smooth coordination between support teams and operations.

• Participate in professional development opportunities to keep up with the latest technologies and best practices.

We are seeking candidates with experience in SCCM, MCEM, Intune, or Jamf who can take ownership of operational tasks and offer strategic solutions to support teams. If you thrive in a collaborative environment and enjoy making behind-the-scenes contributions that elevate overall performance, this role is for you!

Join us and be a part of a team that supports innovation and operational excellence. Apply today!

Salary: Commensurate

Location: Onsite position in College Station, Texas.

Qualifications

Minimum Qualifications:

• Bachelor's degree or equivalent combination of education and experience AND Five years of information technology experience.

A well-qualified candidate would possess one or more of the following:

• Degree in information technology or related field

• More than five years combined customer service and technical support related experience

• Expert Operating System knowledge (Windows, macOS, or Linux) , Expert knowledge of Microsoft Office or O365 , Expert troubleshooting knowledge, Expert client relations

• While no licenses or certifications are required , having certifications such as Comp TIA A+, Microsoft 365 Fundamentals, CompTIA IT Fundamentals+ (ITF+), Microsoft Technology Associate (MTA), SME Technology Specific Certification, Jamf Pro Certification would be advantageous .

What to do

Apply now! A cover letter and resume will assist in the review of your application materials. You can upload them during the application process at CV/Resume.

Why Texas A&M University?

Texas A&M University is committed to enriching the learning and working environment by promoting a culture that respects all perspectives, talents & lived experiences. Embracing varying opinions and perspectives strengthens our core values which are: Respect, Excellence, Leadership, Loyalty, Integrity, and Selfless Service.

We are a prestigious university with strong traditions, Core Values, and a community of caring and collaboration. Amenities associated with a major university, such as sporting and cultural events, state-of-the-art recreation facilities, the Bush Library and Museum, and much more await you. Experience all that a big city has to offer but with a reasonable cost-of-living and no long commutes.

• Health , dental , vision , life and long-term disability insurance with Texas A&M contributing to employee health and basic life premiums

• 12- 15 days of annual paid holidays

• Up to eight hours of paid sick leave and at least eight hours of paid vacationeach month

• Automatically enrollment in theTeacher Retirement System of Texas

• Health and Wellness: Free exercise programs and release time

• Professional Development: All employees have access to free LinkedIn Learning training, webinars, and limited financial support to attend conferences, workshops, and more

• Employee Tuition Assistance and Educational Release time for completing a degree while a Texas A&M employee

For additional information on benefits Click here

Instructions to Applicants: Applications received by Texas A&M University must either have all job application data entered or a resume attached. Failure to provide all job application data or a complete resume could result in an invalid submission and a rejected application. We encourage all applicants to upload a resume or use a LinkedIn profile to pre-populate the online application.

All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution's verification of credentials and/or other information required by the institution's procedures, including the completion of the criminal history check.

Equal Opportunity/Affirmative Action/Veterans/Disability Employer.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.