Vice President of Operations

Overview

DECA Dental Group is a Dallas-based, clinician founded and clinician-led, dental service organization that has been delivering high-quality, affordable dental care to patients since 2008. DECA is actively expanding its footprint coast to coast under the brand Ideal Dental.The company is guided by its vision to be the premier provider of all dental services under one roof while being the first choice for dentists and staff seeking a partner for growth, innovation, and learning. To learn more, please visit decadental.com and myidealdental.com.

What do we offer?

• Medical insurance
• Discounted dental benefits for the employee, their spouse, and dependent children
• Vision
• Long-term disability
• Short-term disability
• Life insurance
• Accident coverage
• Paid holidays
• Paid Time Off (PTO)
• 401K
• Employee scholarship program
• Employee discount program through benefits hub
  
  
  

Responsibilities

• Lead process improvement efforts across Deca | Ideal Dental to achieve a significant impact to financial, operational, customer, and employee satisfaction metrics
• Attract, retain, and lead a high-performing operating team. Lead operational improvement initiatives, monitor performance, hold the team accountable, and proactively make team improvements/changes.
• Gather and analyze data to prioritize process improvements. Develop business cases for improvement projects.
• Refine and standardize operating practices, including staffing models, patient satisfaction scores, and operational metrics and reporting.
• Increases patient growth and retention by supporting marketing and promotional programs
• Builds office morale by promoting a supportive team environment
• Ensures successful execution of operational standards, including compliance with established company policies and procedures
• Communicates regularly with team members and support teams
• Builds effective relationships with doctors, staff, and upper management
• Serve as a critical leader in the organization. The VP will have responsibility for collaborating with the other members of the senior management team, including Marketing, Clinical, IT, Insurance, and HR, in driving growth and organizing the operations
  
  
  

Qualifications

• BS in Business Management or related experience required, MBA preferable
• Knowledge of dental terminology and dental practice management is required
• 5+ years of managerial experience managing 15+ staff members
• Multi-site experience
• Fast learner, very analytical / data-driven thinker. Ability to synthesize data, prioritize actions, and understand/articulate operational and strategic implications. Must have advanced MS Excel skills.
• Strong problem-solving skills
• Ability to motivate, influence, and coach teams to success
• Collaborative and service-minded
• Maintain confidentiality and demonstrate a high degree of integrity
• Strong written and oral communication and interpersonal skills