IT Manager of Professional Services/Projects

The IT Manager of Professional Services/Projects will successfully manage all aspects of client-requested projects including creating project timelines within the project s budget, communicating timelines to all stakeholders, scheduling appropriate technical resources to complete the project efficiently, and ensuring project revenue is optimized.

Why Work with Us?

• Competitive salary and commission structure
• Health, dental, and vision insurance
• Retirement savings plan
• Company-paid Life/AD&D
• Performance-based service metrics
• Paid holidays
• 16 days PTO first year, expanded plan afterwards
• Incentive Plan for Employee and Client Referrals
• Complimentary gym membership within walking distance of our office
• Ongoing training and professional development opportunities
• Collaborative and dynamic work environment with best-in-class team members
• Opportunity for career advancement within an established company founded in 1995 that continues to grow
• Unparalleled company culture go ahead and follow us on LinkedIn to see how we walk our talk and provide our associates a truly unique environment to Grow, Lead, Serve, and Do!

Essential Duties and Responsibilities

• Manage all project technicians- aid employee development, uphold the company s core values, and ensure the team is equipped to provide extraordinary customer service
• Create and maintain work plans/timelines for all client-related projects upon approval of quoted work which includes scheduling technical resources effectively
• Management (Creation/Scheduling/Closure) of all project tickets
• Actively manage and maintain the company s Project board updating notes, work plans, and statuses in real time
• Serve as lead communicator for all stakeholders (Clients, Vendors, Technical Resources) from project initiation to closing
• Maintain an 80% Utilization rate across the project technical team
• Review scopes of work and develop overall project plans
• Utilize effective project resource management to align schedules and skills with the required work
• Escalate issues as appropriate to resolve project constraints and remove bottlenecks
• Monitor and control all project activities against plans, identifying and managing variances that violate best practices
• Proactively monitor the progress of projects, implement mechanisms such as change control to keep the projects on track
• Track and summarize information and trends as needed to document and report project statuses against established objectives, milestones, budget, and resources
• Perform tasks and complete documentation in project platforms to close out projects
• Facilitate project closure and final invoice to ensure customer satisfaction and successful completion
• Facilitate project lessons learned review and document comments and actions

Must-Have Background and Skills

• Bachelor s degree in business-related field
• 5+ years of Management experience
• 3+ years experience in Project Management
• Thorough understanding of project management principles
• Proven success working within Budgets
• Previous IT Project Management is preferred
• Organized with attention to detail
• Excellent analytical, logical thinking, and problem-solving skills
• Excellent verbal and written communication skills
• Proficient with, or able to quickly become proficient with, a range of general and specialized applications, software, and hardware used in the organization and the industry
• Strong leadership, negotiation, problem-solving, risk analysis, project methodology and team-building skills
• Proficient standard computing and project management tools including MS Project, MS Office Suite, MS Visio, etc.
• Ability to motivate teams to complete a project in a timely manner
• Must be willing to travel up to 10%
  

MIS Solutions, Inc., is a high-growth, privately owned Managed IT Services Provider in Suwanee, Ga. For 27 years, we have helped small and medium businesses by delivering badass technology solutions to complex business problems. MIS Solutions was founded on the call to serve, built by developing long-term relationships with clients and grown by an intense desire to deliver great value at every interaction. MIS team members make our company what it is. We are an EOS company and take pride in attracting and retaining people who are professional, skilled, and focused on results. We love to serve others and demonstrate servant leadership in the products, services, and solutions we provide and the way we market, sell, communicate, and develop relationships..