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Jobs or company...

Remote Customer Service Representative Needed ASAP !!!

Salary undisclosed

Apply on

Dice
Original
Simplified

Job Description

Job Description


MMC is hiring for Remote CSR to process State of CA Lifeline accounts.

***** Must live in TX or AZ *****

Start Date: 11/12/2024
Pay Rate:

  • Monolingual: $16.00/hr.
  • Bilingual: $16.50/hr.

Work Hours of Operation:

  • Monday through Friday, 7:00 AM to 7:00 PM PST

Languages Required (Bilingual Preferred):

  • Laotian/Lao
  • Japanese
  • Mandarin
  • Cantonese
  • Vietnamese
  • Korean
  • Cambodian
  • Hmong
  • Tagalog
  • Spanish

Job Summary:
The Client Service Representative (CSR 1) is responsible for providing customer support, responding to inquiries about programs and services, and ensuring customer satisfaction within a contact center.

Key Responsibilities:

  1. Handle customer inquiries through phone, IVR, or web portal.
  2. Document and record customer interactions and issues.
  3. Follow standard procedures to ensure accurate responses.
  4. Resolve customer issues and ensure necessary changes are made.
  5. Escalate unresolved cases to designated departments.
  6. Communicate potential concerns with your supervisor.
  7. Perform accurate data entry.
  8. Complete other tasks as assigned by management.

Requirements:

  • Must have GED or High School Diploma
  • 6 months of recent Call Center experience

Equipment: BYOD (Bring your own device) Requirements below

****Desktop or Laptop with Intel Core i5 Processor or higher with 8GB Memory (No Celeron or Pentium processors) ***

  • Desktop or laptop have a minimum of 256GB hard drive.
  • Windows 10 or 11
  • Minimum of 1 USB Gen 2 or newer port (wired headset)
  • 1 RJ-45 connection for a wired connection to internet router
  • Wired Headset and microphone with a USB Gen2 or newer connection
  • Video camera capability, necessary for training
  • NO Mac books, Apple Products, Chromebooks, iPads or Tablets allowed. They are not compatible with our system.

Internet Connection Requirements:

  • Wired internet connection from computer to router or modem
  • Download speed 100 MBPS minimum.
  • Upload speed 15 MBPS minimum.

How to Apply

All Required information submitted to your recruiter must be from the desktop or laptop you will be using for WORK. NO EXCEPTIONS!!!

Step # 1. Complete the ISP Speed Test - No mobile hotspots or satellite service - You need to complete this action using the computer you will be working on.

Speed test link: https://speed.cloudflare.com/

Step # 2. Please email a screenshot of your computer processor specs.

For those who are not tech savvy Select the "Windows Key" on your computer and type in the word processor in the search bar and the processor information will come up. ABSOLUTELY NO Celeron/ Pentium so if THE WORD: Celeron/ Pentium is above it, it's an absolute NO.

Step # 3. Smart Phone- Please respond either Apple Device or Android to this email

Minimum Requirements: Android or Apple smartphone with working camera and capability of installing applications necessary for daily system login.

Step# 4 Headset Please respond to the email with a photo of the headset you will be using for work.

Minimum Requirements -Connect to your PC via headphone jack, USB is preferred.

Step # 5 Storage Please respond to the email with your PC available storage amount.

The minimum required for the position is 30GB free space available.

Step # 6 Place all the screen shots and information required into ONE email and send to: [email protected] for immediate review.

Company Description
Throughout the past 30 years plus, MMC, one of the most trusted names in workforce management services, has successfully delivered strategic solutions to large and small businesses in numerous industries.
We have built our reputation on partnering with our clients and candidates to achieve the desired results. Our recruiting professionals have extensive experience matching the right candidate, to the right client, for the right position. We provide the best opportunities to the most talented candidates in a multitude of industries.
MMC is a privately owned business with corporate headquarters in Irving, Texas. With 2,000+ employees, working in 40+ states, MMC is able to support all United States locations, and some international locations.
We appreciate your interest in reviewing this particular position and we encourage you to visit our website where you can always search and apply for opportunities at www.mmcgrp.com
Get started on your career journey today! Apply to become a part of the MMC Team!
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

Company Description

Throughout the past 30 years plus, MMC, one of the most trusted names in workforce management services, has successfully delivered strategic solutions to large and small businesses in numerous industries.\r\nWe have built our reputation on partnering with our clients and candidates to achieve the desired results. Our recruiting professionals have extensive experience matching the right candidate, to the right client, for the right position. We provide the best opportunities to the most talented candidates in a multitude of industries.\r\nMMC is a privately owned business with corporate headquarters in Irving, Texas. With 2,000+ employees, working in 40+ states, MMC is able to support all United States locations, and some international locations.\r\nWe appreciate your interest in reviewing this particular position and we encourage you to visit our website where you can always search and apply for opportunities at www.mmcgrp.com\r\nGet started on your career journey today! Apply to become a part of the MMC Team!\r\nWe are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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