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Job Description
Roles and Responsibilities
- Write end-user documentation (user guides, getting started guides, support FAQs, reference material) for cloud-based software applications.
- Use information architecture principles to design online documentation that meets the needs of multiple audiences at various stages in the learning cycle using a single content repository.
- Communicate clearly how to accomplish user tasks rather than how to use the user interface.
- Through research and hands-on learning, become an expert on our products and methodologies.
- Work with Product, Support, and other internal teams to understand customer needs and create content that allows users to be self-sufficient.
- Interview subject matter experts to learn how product features work and understand their benefits to users.
- Experiment with software to learn how it functions from an end-user point of view.
The Contract Technical Writer should have the following skills:
- 8+ years working on software documentation projects
- Tools: DITA XML, Madcap Flare, any structured authoring tool; and CMS
- Excellent writing and communication skills with the ability to explain technical concepts in a way that non-technical people can understand.
- Confident self-starter, pro-active in asking questions and resolving issues with subject matter experts.
- User-centric thinker who can anticipate the reader's concerns and questions about the product.
- Strong time management skills with the ability to estimate the effort required to complete a task and stay on schedule.
- Basic graphics skills (Powerpoint).
- Experience documenting APIs a plus.
- Experience writing documentation for translation and optimizing documentation projects for translation a plus.
- Experience with Jira and Confluence a plus.
- Experience with digital adoption platforms such as WalkMe a plus
- Familiarity with the Telecom industry a plus
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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