IT Support Specialist

Legally Hired Professionals is seeking an experienced IT Support Specialist to join our client's law firm in Morristown, NJ. This role requires expertise in hardware, software, server platforms, network infrastructure, and Windows 10/11 operating systems. The ideal candidate will have strong experience with Microsoft Office (2016 and Office 365), a solid understanding of TCP/IP networking, and cloud infrastructure (AWS). Prior law firm experience is a plus. This position offers a hybrid work schedule, combining both in-office and remote work flexibility.

Responsibilities:

• Provide technical support for desktop hardware and software issues, including user account setup and administration.
• Troubleshoot and resolve hardware, software, and peripheral device issues (e.g., network printers, scanners, VoIP phones).
• Respond to technical assistance requests in person, via phone, or electronically.
• Provide remote support for computer and hardware setups, replacements, and configurations.
• Track, log, and document issues in ConnectWise Manage, collaborating with the team to resolve tickets.
• Assist with server and network infrastructure monitoring, supporting routine IT maintenance.
• Help users with document management system (DMS) issues, configuration, and best practices (NetDocs experience preferred).
• Maintain and troubleshoot mobile devices, including Android and iPhones.
• Stay current with system updates and technological advancements to enhance user support.
• Assist with VPN configuration and management (GlobalProtect).

Qualifications:

• Required Experience: 3+ years of helpdesk or tech support experience, preferably in a legal or professional services environment.
• Technical Skills:
  • Strong proficiency in Microsoft Office (Office 2016 and Office 365).
  • Expertise in Windows 10/11, MacOS, Apple iOS, and Android environments.
  • Experience with network infrastructure, including TCP/IP, switches, routers, and firewalls.
  • Knowledge of server platforms (Windows Server 2012 and newer, Linux) and cloud infrastructure (AWS).
  • Experience supporting VPN setup and management (GlobalProtect).
  • Familiarity with document management systems (NetDocs preferred).
  • Excellent troubleshooting and diagnostic skills.
  • Relevant certifications (CompTIA A+ or AWS Certified Solutions Architect) are a plus but not required.
• Soft Skills:
  • Strong interpersonal, verbal, and written communication skills.
  • Ability to work both independently and collaboratively in a team-oriented environment.
  • Focus on rapport-building with users and effective problem-solving.

Additional Responsibilities:

• Document issues and resolutions in ConnectWise Manage.
• Stay updated on hardware and software solutions.
• Assist with departmental projects, including DMS and data migration.
• Contribute to team collaboration for prompt issue resolution.

Benefits:

• Hybrid work schedule.
• Opportunity to work in a professional and dynamic law firm environment.

If you're a skilled IT professional looking to join a law firm in Morristown, NJ, we encourage you to apply!

Legally Hired Professionals "LHP" is a staffing firm dedicated to connecting the best legal professionals with top law firms and legal departments in corporations. With over 30 years of combined specialized experience in recruiting, screening, interviewing, onboarding, and staffing talented legal and executive professionals. We dedicate significant time and use our efforts to pair applicants with Executive Search Partners. Our Executive Search Partners work to understand the needs of both applicants and employers to deliver a streamlined solution that achieves organizational and career goals.