Customer Care Representative

We are seeking a Customer Care Financial Rep (Administrative) to join the company, a premier supplier, in Charlotte, NC. While working in this clean, not climate-controlled facility you will have the opportunity to be directly involved in the evolution of the industry. Come work for a company that has been consistently recognized among the Best & Brightest Companies to Work For. Immediate interviews are available, apply today!

Job Title: Customer Care Financial Rep (Administrative)

Location: Charlotte, NC

Pay rate: $22/hour

Duration: 06 Months (Possible Ext.)

Note: Please send your updated resume if you want to get submitted.

Position Summary

The Customer Care Representative reports into the Finance Shared Services (FSS) Customer Care Supervisor. The Finance Customer Care department serves as the primary contact for employee s and vendor s service needs, questions or issues as they relate to Finance, Travel, Expense Management, Card Administration, Accounts Payable and Information Technology. The Customer Care Representative is responsible for providing excellent, effective and prompt customer support to internal and external stakeholders for services provided within Enterprise Shared Services. The department supports routine to complex questions and requests which support the Enterprise Shared Services. Working as a team, Customer Care Representatives are the single point of contact for customers for an array of services. This includes responding to customer issues or questions, resolving problems in a timely manner, and performing administrative processes via phone, web and email. The position is responsible for answering inquiries, performing routine program administration, and managing routine data/records. Key Responsibilities: Answers customer or vendor inquiries and accesses information from multiple sources using numerous computer programs. Fields and receives customer inquiries for basic to complex administrative issues and questions. Provides a high level of quality and comprehensive customer care services by collecting information from the customer or vendor, performing moderately complex transactions, retrieving answers in a knowledge base, websites, or financial systems, documenting/tracking service in a case management system, writing notes and emails to complete service, and filing documents electronically. Works as a team member performing various tasks across Accounts Payable, Travel and Expense and IT. Creates cases for handling and escalates cases to other provider groups, as needed. Creates relationships, partners and collaborates with peers, supervisors and higher-level service center personnel to answer more complex client questions.

Skills/Experience Required

Basic experience with Windows Hands-on experience with MS Office 2010 Applications, Microsoft Edge and Outlook Basic experience with Dell & HP laptops and desktop computers Excellent 'Written' and 'Verbal' communication skills a necessity. A college degree with no work experience considered. * Customer service experience (can be call center, service oriented, retail customer service, medical office, financial services, bank tellers, IT Service Desk, IT Help Desk, etc.)

Experience Preferred:

2 years of relevant experience Customer Service experience, Microsoft Office suite, Active Directory, Bilingual Fluency in English and Spanish (written and verbal) Professional skills and ability to work independently Anticipate problems and respond accordingly Articulate complex subject matter effectively based upon caller needs Experience managing customers or clients Familiarity with Accounts Payable, Travel and Expense and IT Case management systems and knowledge base systems required (Service Now) Enterprise-level financial systems PeopleSoft Enterprise Helpdesk Expense Management System or Concur experience Work history with financial systems including Oracle Financials or Deltek Cost Point Experience in a finance shared service or call center environment preferred

Education Required:

Minimum Education: High School / GED

The Company is an Equal Opportunity Employer and is committed to creating an equitable and inclusive environment for all.

With almost four decades of experience as a proven industry leader, Acro continues to be consistently recognized among the Best & Brightest Companies to Work for in the United States. As an international professional services firm with deep expertise in consulting and staff augmentation offering a variety of solutions including MSP, VMS, RPO, HRO (and more), Acro operates across North America, Europe, and Asia from over 30 locations. Acro s client portfolio includes some of the most well-known names in business and provides services across all verticals including technology, aerospace, energy, automotive, government, and manufacturing. To learn more, please visit www.acrocorp.com.