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Program Manager

Salary undisclosed

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Job Responsibilities:

  1. Drive support tickets to resolution. In this role you will help to assess, summarize and submit new support tickets for marketers to our engineering partners. You will partner with technical experts and drive issues to a resolution. This is likely to include trouble shooting and leveling up common themes seen in ticketed requests. You will be responsible for regular communication on the status of the tickets, socializing insights and learnings from the solutions to reduce future escalations in addition to running a weekly meeting on the topic.
  2. You will aid our team in documenting Platform expansion needs through Business Requirements Documentation. This may include desk research, building expertise in some of our internal tooling systems and articulating technical requirements.
  3. Aid in the development and execution of training modules for marketing teams. As new features and functionality become available in our Martech stack, help in developing the trainings and documentation for that feature to educate and train marketers that will use it daily.
  4. Maintain and track the team's progress and their annual objectives and goals. This will include gathering data and developing a ppt slide to show progress on monthly and quarterly cadences.

Skills:

  • Verbal and written communication skills, problem solving skills, attention to detail and interpersonal skills.
  • Basic ability to work independently and manage one’s time.
  • Basic knowledge of computer software, such as Outlook, MS PowerPoint, MS Excel, MS Teams
  • A background working across Martech solutions is a plus, especially if experience includes Advertising Platforms (Microsoft Adverting and/or Boost);
  • Project management solutions (ADO and ClickUp); in addition to familiarity and confidence in M365 Suite solutions (PowerPoint, Excel, Outlook, Teams, etc.)