Reporting System Senior Support Engineer REMOTE

Sensiple Inc is a New Jersey corporation with over two decades of expertise in technology-driven solutions specializing in Customer Experience, Contact Center Solutions, Digital Transformation, Cloud Computing & Independent Testing.

With an expert team that has enriched experience in executing & developing sustainable IT strategies in Healthcare, Technology, Retail, Logistics, Education, Telecommunications, Government and Media, we help our diverse customers to envision the future.

By developing highly scalable and consistent solutions, our primary goal is to deliver excellence at all levels and delight our customers and drive them to a better future.

One of our clients is looking for a Reporting System Senior Support Engineer - Remote Please find below the details of the position.

Job Description

Position Title: Reporting System Senior Support Engineer

Location: Remote

Length: Long Term Contract

Key Responsibilities:

• Collaborate with the Senior Tech Lead and development team to provide technical expertise and troubleshooting assistance.
• Analyze and resolve complex technical issues that may arise during development, testing, and deployment.
• Assist with the configuration and integration of COTS (Commercial Off-The-Shelf) solutions.
• Document technical processes and procedures. Maintain a deep understanding of the project scope and goals to proactively identify potential roadblocks. Provide ongoing technical support to the development team and stakeholders.

SCOPE OF SERVICES

• Ensure successful technology delivery and reliability of citywide Client Business Diversity Software solution.
• Collaborate with the Senior Tech Lead and development team to provide technical expertise and troubleshooting assistance.
• Analyze and resolve complex technical issues that may arise during development, testing, and deployment.
• Assist with the configuration and integration of COTS (Commercial Off-The-Shelf) solutions.
• Document technical processes and procedures.
• Maintain a deep understanding of the project scope and goals to proactively identify potential roadblocks.
• Provide ongoing technical support to the development team and stakeholders.
• Design and implement a comprehensive solution leveraging both custom development and COTS solutions as appropriate.
• Be hands-on as needed writing code, configuring COTS solutions, creating architecture diagrams, building automation pipelines, building integrations, submitting technical requests such as build of materials, firewall rule changes, security changes, etc.
• Ensure adherence to legal, technological, and operational standards throughout the project.
• Troubleshoot complex technical issues and ensure system stability.
• Collaborate effectively with stakeholders (business and technical) to define project goals, scope, and potential risks.
• Work closely with OTI's Cyber Command unit to ensure security compliance throughout the development lifecycle.

MANDATORY SKILLS/EXPERIENCE

Technical Expertise:

• Bachelor s degree in computer science or a related field.
• Minimum of 8 years of experience in software development, technical architecture, and technical leadership.
• Experience with cloud-based SaaS solutions (Dynamics, Salesforce, ServiceNow, B2G NOW)
• Hands-on experience using at least one major programming language (Java, Python, C#, C++, JavaScript, Go)
• Strong understanding of Cloud-based architecture, with hands-on experience using Azure, or AWS
• Demonstrated knowledge of software development methodologies (Agile, Scrum, Kanban, SAFe preferred).
• Strong analytical, troubleshooting, and problem-solving skills.

DevOps

• Strong understanding and hands-on experience using DevOps toolsets (Azure DevOps, Jenkins, JIRA).
• Demonstrated experience build automated build pipelines.

Communication and Collaboration:

• Excellent verbal and written communication skills.
• Ability to build and maintain effective working relationships with all stakeholders.
• Strong interpersonal skills.

Project Management and Organization:

• Ability to plan, organize, and manage multiple projects simultaneously.
• Ability to work independently and as part of a team.

Desirable skills/experience:

Business Acumen:

• Demonstrated experience in analyzing and interpreting policies and procedures.
• Ability to work with cross-functional teams (architects, developers, engineers, domain experts) to document non-functional requirements.
• Solid attention to detail.
• Strong conflict resolution and negotiation skills.

Business Diversity Software:

• Knowledge of B2GNOW software or like solution.

If you find yourself suitable for this position, kindly send your updated resume and expected hourly rate to ghoseya dot akther at sensiple dot com

Regards

Ghoseya Akter | Sensiple Inc.,

ghoseya dot akther at sensiple dot com

555 US Highway 1 S, Ste 330 Iselin, NJ 08830

Sensiple, Inc. is an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to gender, race, color, religion, sex, national origin, veteran or disability status.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.