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Job Description
CTI is a leading software, systems, and operational support corporation, specializing in providing user-focused technologies for military and other security applications. We are dedicated to engineering solutions on open, government-owned platforms to ensure the right capabilities are employed on the battlefield.
As the IT Desktop Technician, you will be responsible for providing technical support to our employees, troubleshooting hardware and software issues, and ensuring the smooth operation of our IT infrastructure. You will have the opportunity to learn from experienced professionals and gain valuable skills in a fast-paced environment.
Responsibilities include, but are not limited to:
- Installing and configuring hardware and software components to ensure usability.
- Troubleshooting hardware and software issues.
- Repairing or replacing damaged hardware.
- Upgrading systems to enable compatible software on all computers.
- Installing and upgrading corporate software to ensure security at the user level.
- Performing tests and evaluations of new software and hardware.
- Providing support to users and being the first point of contact for helpdesk.
- Establishing good relationships with all departments and employees.
- Providing updates to inventory tracking system
- Managing technical documentation.
This position is required to be onsite and located in Columbus, OH.
Requirements
Necessary Skills and Experience
- High school diploma
- Minimum of 1 year of experience in a technical support role, preferably in an IT environment.
- Experience in computer networks and systems maintenance.
- Strong understanding of computer hardware and software, including Windows and macOS operating systems.
- The ability to obtain a US government security clearance post start date. U.S. Citizenship is required as only U.S. citizens are eligible for a security clearance.
- US Citizenship is required
Beneficial Skills and Experience
- Excellent communication and interpersonal skills, with the ability to build rapport.
- Problem-solving skills and the ability to think critically.
- Excellent written, verbal and interpersonal communication skills.
- Proficient in database programming and software installation.
- Possesses attention to detail and good problem-solving skills.
Benefits
CTI is a rapidly growing company offering the following:
- Medical, dental and vision insurance
- H.S.A. (partially funded by CTI) and Flex Spending
- Company-paid life insurance/AD&D and disability insurance
- Optional supplemental life, critical illness, hospital indemnity and accident insurances
- Paid vacation, sick leave and holidays
- 401k plan with Safe Harbor contribution
- Tuition reimbursement/professional training options
- Employee Assistance Program
- Travel Assistance
- Financial Planning Assistance
- Voluntary Pre-Paid Legal
- Flexible schedules with telecommuting options
- Service awards program
CTI is an Equal Opportunity employer and shall abide by the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity or national origin. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
