Senior Project Engagement Manager

Job Summary

The Senior Project Engagement Manager is tasked with allocating appropriate technical resources to client engagements that extend beyond predefined project scopes. This role involves delivering prompt support for critical client issues, such as system outages. Effective communication with both technical and non-technical stakeholders is crucial, along with the ability to prioritize tasks efficiently in a dynamic environment.

Responsibilities

• Build and maintain strong relationships with key stakeholders, ensuring their needs and expectations are met or exceeded.
• Act as the primary contact for clients throughout the project lifecycle.
• Develop project/sprint plans, define resource requirements, track milestones, and metrics as appropriate for the project framework.
• Manage the project budget, including forecasting and tracking actuals, travel, and expenses.
• Perform various administrative tasks, including status reports and time recording.
• Ensure project profitability and meet all financial targets.
• Understand client business objectives and align consulting services to achieve these goals.
• Provide consultation based on best practices in traditional and modern frameworks.
• Function as a business or quality assurance analyst as a secondary skill.
• Lead the project team through coaching, mentoring, and enforcing standards.
• Persuade others to reverse negative attitudes/behaviors, maximize strengths, and minimize limitations.

Required Knowledge, Skills, and Abilities

• Bachelors Degree in Business Management, Communication, Computer Science, or a related field.
• 8+ years of equivalent work experience as an established project manager.
• Solid understanding of various methodologies and frameworks (PMBOK, Traditional, Agile, SCRUM).
• Experience with Agile projects.
• Strong experience in budget development and management techniques.
• Highly effective oral and written communication and organizational skills. Must be able to communicate effectively with customers and associates at all levels of the organization.
• Ability to translate and work between traditional and modern frameworks while recommending the best approaches for the client.
• Ability to work independently or as part of a team of professionals.
• Ability to balance multiple projects while focusing on the needs of clients and project team members.
• Flexibility in assignment type (industry, framework, team size, scope, length of assignment, and location).
• Strong understanding of technology solutions and their application in business contexts.

Preferred Knowledge, Skills, and Abilities

• A Masters degree or relevant certifications are preferred.
• Previous experience working in a technical consulting environment or with multiple clients.
• Project Management Certification (PMP) or Scrum Master Certification.
• Continuous pursuit of professional development through certifications, training, or attending industry conferences.