Windows System Admin || Hybrid Onsite || Coppell, TX/Jersey city, NJ/Tampa,FL

Hello,

We are currently looking to hire a [Windows System Engineer ] and we believe your skills and expertise are a better match for this role.

We are seeking an experienced and outstanding candidates for one of our esteemed clients. Kindly have a look at the below JD and reach us with your updated & best time to connect.

Role: Windows System Admin

Duration: 12+ Months

Location: Coppell, TX/Jersey city, NJ/Tampa, FL

Roles and Responsibilities:

• Demonstrate strong customer service skills to provide phone support including:
• Listening to the customer to gain an accurate understanding of the situation
• Being empathetic to the customer situation and having a sense of urgency to resolve the issue
• Producing accurate, detailed documentation at the client, problem and incident level Resolving conflict
• Responsible for high quality end-user technical support, related to enterprise software and hardware
• Responsibilities include assessment, triage, research, training/education and resolution of incidents and requests regarding the use of application software products and/or infrastructure components in a fast-paced 7x24x365 environment.
• Under general oversight, provides after hours and weekend support as needed.
• The position requires attention to detail, follow through, teamwork focus and positive attitude.
• An understanding of technology and the ability to apply that knowledge to support all existing systems
• Supports all aspects of client support and immediate computing needs while demonstrating professionalism and composure on the phone, via an online chat and/or in person
• Create a positive customer support experience, build rapport and trust with end users through professional attitude and approach to problem understanding, ensuring timely resolution or escalation by providing urgency, business impact evaluation and communicating the status to the end user promptly
• Identifies and works with internal end users to provide guidance and support, sound communications and customer service principles without becoming unprofessional in difficult situations
• Provides investigation, diagnosis, resolution, and recovery for hardware/software problems
• Installs, modifies, cleans up, run diagnostic programs and repairs computer hardware/ peripherals and software
• Digital : Windows Virtual Desktop, Desktop Management - Infrastructure Services (IS)

Essential Skills:

• Excellent customer service skills required
• Excellent communication skills required
• Prior experience working with accessibility software such as JAWS, ZoomText, Fusion, NVDA, Dragon, Duxbury, Kurzweil
• Familiarity with built in Microsoft accessibility features (OS, O365)
• Excellent knowledge of Windows 10/11environment
• Must have a compassionate, patient, client centric approach
• Two to five years of proven, qualified related work experience in a comparable complex, high tech and fast paced work environment
• Preferred work experience in technical support role but not required
• Required Education: High school diploma or GED with relevant work experience
• Ability to diagnose the cause of problems in a complex environment and to provide effective solutions quickly
• Self-motivated and ability to work on own initiative in a high-pressure environment
• Willing to work variable shifts including evenings, weekends and public holidays?
• Responsible for high quality end-user technical support, related to enterprise software and hardware
• An understanding of technology and the ability to apply that knowledge to support all existing systems Provides investigation, diagnosis, resolution and recovery for hardware/software problems.

NJTECH is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

NJTECH is a globally managed IT service, IT consulting and Business solutions partner. Our "High Performance Business" strategy builds our expertise in technology and consulting. Our offshore consulting plays a major role in helping clients to achieve their objectives in the highest level; ultimately creating sustainable value to customers. Come, transform your career with us and be a part of our high-performing team.

Regards,

AARAN

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