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Jobs or company...

Production Support Analyst - Unix or Linux

Salary undisclosed

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Dice
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Currently, we are looking for talented resources for one of our listed clients. If interested please reply to me with your updated resume or feel free to reach out to me for more details at

Title: Production Support Analyst - Unix or Linux

Location: Salt Lake City, Utah

Duration: 12 Months


Job Description:

Position Description:

  • We are looking for a Production Support Analyst. This role will be held in South Jordan, Salt Lake City, Utah.
  • Interested in Supporting distributed Platform
  • You like to work in a fast-paced, dynamic environment and are not afraid to change things to improve them.
  • - Enjoys new technological challenges and solving hard problems.,
  • Aspires to join a global production support team focused on improving production plants and stability for the systems and building relationships with the downstream consumers of the systems.

Responsibilities:

  • A Production Support Analyst will primarily be responsible for managing the technology stack to ensure we are providing the expected service to our clients through proactive system alerts, incident management, problem management, and user escalations/tickets via ServiceNow
  • You will troubleshoot issues across the entire stack: hardware, software, application, and network.
  • Manage Incident calls with IT partners, Infrastructure teams, and other technology stakeholders
  • Collaborate with development teams and users to resolve Support issues
  • Identify areas for improvements including automation, toil reduction, resiliency, and observability across the platform, and help build up the knowledge and documentation for the team
  • Operate on a follow-the-sun support model, with global production support coverage in Asia, EMEA, and North America. You will participate in weekend and off-hours on-call on a rotational basis, and be the point of escalation during critical incidents
  • Ensure that our global teams are working together and following consistent procedures and practices.

Qualifications:

Skills Required:

  • 1 to 5 years of practical experience in Production support or similar role.
  • Working knowledge of UNIX/LINUX operating system, Any scripting language (E.g., Shell Scripting, Python, Perl, or JavaScript), and a Relational database (E.g., Sybase, DB2, SQL, Postgres, and so on)
  • Experience in troubleshooting Application Issues and Managing Incidents
  • Excellent and confident communicator in managing a high-pressure environment

Skills Desired:

  • Bachelor's Degree in Computer Science, or an engineering field
  • Prior Financial Industry experience is desirable.
  • Familiarity with SRE principles and practices, such as service level indicators (SLIs), service level objectives (SLOs), error budgets, incident management, postmortems, and blameless culture.
  • Exposure to modern Observability Tooling such as Prometheus, Grafana, Kubernetes, Docker, Ansible, etc.
  • Knowledge of ITIL Principles, SDLC, and Agile development is desired
  • Experience in Cloud / Distributed computing technology or certification is a plus

About us:

At our organization, we take our mission and values to heart! We are on a mission to offer more and better jobs all over the world! Our goal is to care for you while you care for our clients and get you paid the highest pay possible. All our associates working with us are expected to embrace our RACE values: R - Results Matter, A- Approachable, C - Care, and E - Emergency i.e. work with a sense of urgency.

For more relevant job opportunities please visit our website:


Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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