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User Experience Management

Salary undisclosed

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  • Create process maps with swim lanes, that display processes with logic decisions, and inputs/outputs connectivity between those swim lanes.

  • Will need to work in Jira with Features and Stories and update a Metrics (Jira) dashboard displaying value/wins of Process Design engagement.

  • Excellent communication skills and be able to lead discussions, ask probing questions, schedule follow-on meetings as required, etc.

  • The resource need to be adapt at breaking down complex processes that might be shared just verbally into easy to understand process flows with visually appealing organization.

  • Ideally 3P will be well versed with process mapping tools in Mural or Zoom Whiteboard.

  • Resource will need to work with UX and Product Owners to map out user flows that best meets a product or service objectives.

  • Experience working with Persona Maps, Customer Experience Maps and User Journeys.

  • Other tools they might have used for other customers include Visio Pro, Aris, Signavio or iGraphix.

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