Field Engineer

Key Responsibilities:

1. On-site Support:
   • Visit client locations to install, configure, and maintain various IT systems, including phone systems, cameras, and network infrastructure.
   • Troubleshoot hardware and software issues and resolve them in a timely manner.
   • Ensure all on-site work is performed efficiently and with minimal disruption to the client's operations.
2. Remote Monitoring and Management (RMM):
   • Respond to alerts, diagnose issues, and initiate corrective actions remotely when possible.
3. Client Interaction:
   • Build strong client relationships by providing exceptional customer service and technical support.
   • Clearly communicate technical concepts to non-technical clients, addressing their questions and concerns.
4. Technology Installation and Configuration:
   • Install and configure communication systems, security cameras, and network equipment.
   • Ensure that all systems are set up to meet client requirements and industry standards.
5. Network Infrastructure:
   • Assist in the implementation of network infrastructure solutions, including routers, switches, firewalls, and wireless access points.
   • Perform network diagnostics, troubleshooting, and optimization.
6. Documentation:
   • Maintain detailed records of on-site visits, configurations, and troubleshooting activities.
   • Provide accurate documentation to support billing and reporting requirements.

1. Training and Knowledge Transfer:
   • Train clients and end-users on the proper use of IT systems and technologies.
   • Share knowledge and insights with colleagues to enhance team expertise.

Qualifications:

• Bachelor's degree in information technology, computer science, or a related field, or equivalent experience and certifications.
• Relevant industry certifications such as CompTIA A+, Network+, Security+, and vendor-specific certifications (e.g., Cisco, Microsoft).
• Proven experience in on-site technical support, installation, and maintenance of IT systems.
• Proficiency in remote monitoring and management (RMM) tools and network monitoring solutions.
• Strong knowledge of communications systems, phone systems, security cameras, and network infrastructure.
• Excellent problem-solving and diagnostic skills.
• Strong customer service and communication skills.
• Ability to work independently and as part of a team.
• A valid driver's license and the ability to travel to client locations as needed.