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  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
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  2. Click. then Settings.
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  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
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Jobs or company...
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Technical Support Specialist (In Person)

Salary undisclosed

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Job Description

Job Description

To be considered for this position, please submit your application through the BambooHR link: https://dkent.bamboohr.com/careers/29

DK's Enterprises

About Us: At DK's Enterprises, we've been a cornerstone in the New York State Managed Service Providers (MSP) industry for 25 years. Our foundation is built on long-lasting client relationships, transparency, dependability, integrity, versatility, and teamwork.

Job Description: As a Technical Support Specialist at DK's Enterprises, you'll play a crucial role in delivering exceptional technical support and solutions to our valued clients. Your daily tasks will include:

  • Providing technical assistance to clients both on-site and in-house, resolving a variety of issues ranging from password resets to workstation migrations.
  • Participating in shadowing and continuous learning activities to familiarize yourself with our internal systems and client environments.
  • Engaging in an on-call rotation to address urgent client needs outside of regular business hours.
  • Collaborating closely with our service desk team to efficiently prioritize and resolve support tickets.
  • Building strong client relationships through clear communication and empathetic support.

Qualifications: We're seeking candidates with the following qualifications:

  • Minimum of 1 year of experience supporting Windows and Apple environments.
  • Proficiency in PC support, including hardware upgrades and command line operations.
  • Knowledge of Apple systems, including OS upgrades and iOS support.
  • Excellent communication skills with the ability to convey technical concepts to non-technical users effectively.
  • Comfortable working both independently and as part of a team in a fast-paced environment.
  • Experience with ticketing systems and remote monitoring tools is advantageous.

What We Offer: Joining DK's Enterprises comes with the following benefits:

  • Competitive salary range of $45,000 - $60,000 per year.
  • Comprehensive benefits package including 401(k) with match, health insurance, and Paid leave.
  • Gas and toll reimbursement for onsite visits.
  • Opportunities for professional development and career advancement.
  • A supportive and inclusive office environment with regular team celebrations and events.

DK's Enterprises is an equal opportunity employer committed to fostering diversity and inclusion in the workplace. We encourage applications from all qualified individuals regardless of race, color, religion, gender, sexual orientation, national origin, disability, or veteran status.

If you're a tech-savvy problem solver with a passion for customer service, we want you on our team at DK's Enterprises! Apply now and take the next step in your career journey.

Company Description
DK's Enterprises has been a cornerstone in the New York State Managed Service Providers (MSP) industry for 25 years. Our commitment to long-lasting client relationships, transparency, dependability, integrity, versatility, and teamwork sets us apart in the industry.

Company Description

DK's Enterprises has been a cornerstone in the New York State Managed Service Providers (MSP) industry for 25 years. Our commitment to long-lasting client relationships, transparency, dependability, integrity, versatility, and teamwork sets us apart in the industry.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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