Customer Solutions Engineer

About Us
At Academic Impressions, we are driven to make an impact in higher education through professional and leadership development for faculty, staff, and administrators across the country. We are a small company exclusively serving the higher education sector for over 20 years. Each year we conduct thousands of hours of research and network with hundreds of experts to uncover the most innovative and impactful practices in areas like leadership, strategy, faculty support and engagement, institutional advancement, and increasing organizational productivity and engagement. Our highly focused and practical training partnerships prepare and empower higher education administrators and faculty to effect meaningful change at their institutions.

Studies have shown that women and people of color may be less likely to apply for jobs unless they meet every one of the qualifications listed. We are most interested in finding the best candidate for the job. We would encourage you to apply for a job at Academic Impressions even if you don t meet every one of our qualifications listed.

Position Overview
The Customer Solutions Engineer will play a pivotal role in bridging the gap between our technical, sales, and partner success teams, ensuring a thorough understanding of our product offerings and their technical capabilities. At the pre-sale stage, this role will work closely with our sales team to understand customer requirements and propose creative, tailored solutions that leverage our technology to deliver real value.

Post-sale, the Customer Solutions Engineer will work closely with the Partner Success team to ensure a smooth onboarding, including configuring SSO connections & integrating APIs. From onboarding and beyond, the Customer Solutions Engineer will remain a resource for the Partner Success team as they work to ensure client success. The ideal candidate has a development background, a customer-focused approach, and excels in collaboration to maximize solution impact. Creativity and teamwork are key to success in this role.

Location: Denver-metro area-based candidates strongly preferred; open to candidates working remotely in the U.S.

Key Responsibilities

• Act as a subject matter expert on the technical aspects of Academic Impressions products and services throughout the customer journey.

• Serve as a bridge between customer needs and internal teams, ensuring that technical solutions align with client expectations and company goals.

• Assist in responding to Request for Proposals and other technical inquiries from prospective and existing clients.

• Deliver product demonstrations and presentations that effectively communicate the value and functionality of our offerings.

• Work alongside the Partner Success team to ensure seamless post-sale onboarding and ongoing technical support to meet client goals.

• Leverage development skills to assist clients with custom configurations, including Single Sign-On (SSO) setups and API integrations.

• Support the creation and maintenance of technical documentation, including user guides, API documentation, and diagrams.

• Troubleshoot technical challenges that arise during client onboarding and beyond to ensure successful outcomes.

• Pass detailed feedback and suggested improvements to the rest of the technology team.

• Contribute to Agile project processes, including sprint planning, backlog grooming, and regular stand-ups.

Qualifications

• Bachelor s degree in Information Technology, Computer Science, or a related field, or equivalent experience.

• At least 2 years of experience in sales engineering, solutions engineering, or a related technical role, with experience in software development.

• Proven experience with integration technologies, including SSO (SAML, OAuth, OpenID Connect) and API (REST, SOAP).

• Familiarity with Agile methodologies and experience working within an Agile development environment.

• Excellent communication skills, with the ability to translate complex technical concepts into clear, actionable insights for non-technical audiences.

• Strong creative problem-solving skills.

• Proficient in querying databases using SQL or other query languages.

• Builds positive and productive relationships with both internal teams and client stakeholders.

• Ability to work both independently and as part of a collaborative team in a fast-paced environment.

Nice-to-Haves

• Experience working with higher education institutions or knowledge of LMS systems is a plus.

• Prefer experience in navigating Higher Education Community Vendor Assessment Toolkit (HECVAT).

• Familiarity with JIRA and Salesforce.

• WordPress experience.

Salary & Benefits

Salary starting at $85k, subject to qualifications and experience. This position offers a competitive base salary but does not include commissions or sales-based incentives.

Consistent with our belief that our employees are our most valuable resource, Academic Impressions offers a competitive benefits package, including:

• 100% Paid Medical, dental, and vision insurance for employee coverage plus 50% coverage for child dependents

• 401(k) retirement plan with company match

• Fully paid LTD, STD, FSA, and life insurance

• 15 days paid time off per year

• 18 additional paid company-wide holidays (most U.S. holidays; 4 company-wide mental health days; winter break between December 25-31, and your birthday!)

• Dynamic growth and professional development opportunities

Note: All employees of Academic Impressions are required to be fully vaccinated and boosted for COVID-19 as a condition of employment, regardless of location (remote or in-office) unless a documented medical or religious exemption is approved.

How to Apply:
Interested candidates should submit their resume and a cover letter outlining their qualifications and interest in the position. We look forward to welcoming a dynamic Sales Engineer to our team!