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VA Desktop Field Support

Salary undisclosed

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Tile : Desktop Field Support Technician

Location : Hopewell, VA 23860

Rate :$21/hour on W2 (No Benefits)

Skillset

  • Ability to perform On-Call Support during Off-Office hours (5:00 PM to 8:00 AM), Sat/Sun and Public Holiday in case of P1/P2 Ticket or any scheduled activity. (Overtime will be taken care).
  • Travel to the Near By Site in case of a need (Mileage will be taken care).
  • Work from Office on Daily (No WFH)
  • Ability to disconnect/reconnect computer workstations, peripherals, and phone equipment
  • Hands on experience with Imaging, reimaging Windows Operating system for Desktop, Laptops
  • Safely move equipment point to point using wheeled carts and vehicles
  • IMACD & Asset Inventory experience
  • Follow ESD safety precautions to avoid electrostatic discharge or equipment damage.
  • Ability to follow documentation and knowledge articles to provision operating systems and software onto workstations and laptops, solve common issues.
  • Ability to use remote desktop connectivity applications
  • Working knowledge of imaging utilities such as Ghost, SCCM, etc
  • Delivery and setup of PC equipment to end-users.
  • Use trouble ticketing system to accept assignments, document work events, complete requests and verify customer satisfaction.