Senior Director, Slack Policy

Slack is where work happens. The Slack Policy team is passionate about maintaining customer and user trust in and on Slack, so it can stay simple, cheerful, and productive.

The Senior Director of Slack Policy will be responsible for managing a team of policy guides that develop and operationalize policies for Slack's products and services. They will coordinate Slack's global policy issue response process, and help to keep Slack safe and compliant. This role will report to Salesforce's VP of Policy, Office of Ethical and Humane Use.

This role involves handling content moderation issues, including exposure to potentially harmful content such as violent imagery, hate speech, or material that exploits or endangers children. Comfort and experience in trust and safety operations are critical.

The ideal candidate will have 10+ years of platform policy experience at a technology company, and is an experienced people manager with a passion for developing others, conducting, planning, and holding teams accountable for achieving goals. They will have an understanding of the potential societal repercussions of emerging technologies and familiarity with principles that can be used to govern and resolve thorny policy issues. They will engage internal customers and executives in Legal, Product, and Security teams to collect and integrate a wide range of perspectives into the policy development process.

Slack has a positive, diverse, and encouraging culture-we look for people who are curious, inventive, and work to be a little better every single day. In our work together we strive to be smart, low ego, hardworking and, above all, collaborative.

What This Role Will Be Doing

• Leading a team of policy guides, setting team strategy and encouraging a collaborative, innovative, and psychologically safe environment that allows all team members to do their best work.
• Forming a deep understanding of Slack's product, customers, and regulatory obligations.
• Collaborating with Product, Engineering, Security, and Legal on content and product usage policies, as well as the development of internal tooling to support compliance initiatives.
• Partnering with a dedicated enforcement operations team to bring policies to life.
• Handling critical and high-risk situations (including customer issues) with resilience and an appropriate sense of urgency.
• Adhering to legal policies and procedures, and guiding the operations team in investigating abuse reports objectively and without personal bias.
• Developing relationships across Slack and Salesforce to advocate for customer safety, privacy, and the best customer experience possible.
• Representing Slack in important external media and/or content opportunities.

Required Experience and Skills

• 10+ years of platform policy experience, including experience handling Trust & Safety, Platform Policy, or similar roles in a technology company.
• Experience crafting product and content policies, and driving them from initial concept to public launch, including working with product and engineering teams on internal tooling and external product changes or updates.
• Experience working with high volume operational teams and scaled enforcement processes.
• Measurable success in running complex programs from conception to completion in a fast-paced environment while juggling contending priorities.
• Exceptional critical thinking and decision making skills. The ability to thrive amid ambiguity and make hard decisions with limited information.
• Strong written and verbal communication skills, including executive presentation skills.
• Cool in a crisis and resilient in handling regular exposure to harmful content.
• Ability to consider an issue from multiple points of view and weigh the merits of all perspectives.
• Strong understanding of the ethical challenges related to diverse communities in interacting with technology.
• A related technical degree required.

Preferred Experience

• Expertise in compliance with online content regulations such as the Digital Services Act, the UK Online Safety Bill, the Australian Online Safety Act, or NetzDG.
• Experience representing companies externally and engaging with external customers (civil society groups, regulators, industry groups).

In office expectations are 36 days/a quarter to support customers and/or collaborate with their teams.

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